Quality and Patient Safety Specialist at Silicon Valley Medical Development – Los Gatos, California

El Camino Health Medical Network is currently seeking a talented Quality and Patient Safety Specialist to join our growing team!!

Salary:$40.00- $47.00/ hour

Schedule: Monday-Friday

Location: Los Gatos, CA

El Camino Health Medical Network, (ECHMN) LLC is a growing organization with community-based Ambulatory Primary, Specialty and Urgent Care practices throughout Santa Clara County.

ECHMN is dedicated to coordinating care that best fits the needs of the communities we serve, partnering with like-minded individuals who strive to simplify the healthcare experience. With a strong commitment to teamwork and quality, we work together to provide exceptional care to our patients.

The Quality and Patient Safety Specialist is responsible for developing, implementing, and supporting patient safety and quality improvement programs across clinical settings. This role collects, analyzes, and reports clinical and operational data related to quality measures, patient safety incidents, and performance improvement efforts. The specialist collaborates with clinical teams to implement evidence-based practices, coordinates quality and safety initiatives in alignment with organizational objectives and serves as a field liaison providing hands-on support and guidance to clinic staff. The position also educates staff on quality metrics, patient safety protocols, data reporting requirements, and improvement methodologies, while promoting recognized quality improvement tools and maintaining compliance with regulatory standards.

Responsibilities:

• Develops, implements, and supports patient safety and quality improvement programs in collaboration with clinical and administrative teams.
• Collects, analyzes, and reports data related to quality measures, patient safety incidents, and performance improvement efforts.
• Conducts root cause analyses of patient-related errors and prepares detailed reports for management.
• Coordinates quality and patient safety initiatives in alignment with organizational strategic objectives.
• Serves as a field liaison, providing hands-on support and guidance to clinic staff.
• Collaborates with clinical teams to implement evidence-based practices and improve patient outcomes.
• Prepares documentation for site visits, performance reviews, and assists with follow-up actions and improvement plans.
• Educates staff on quality metrics, patient safety protocols, data reporting requirements, and improvement methodologies.
• Promotes the use of Plan-Do-Study-Act (PDSA) cycles and other recognized quality improvement tools.
• Monitors and manages health plan dashboards to ensure care gap closures, timely supplemental data submissions, and compliance with value-based care requirements.
• Recommends changes to policies, procedures, or programs to mitigate future risks and improve quality.
• Supports efforts to improve the overall patient experience and satisfaction.
• Maintains compliance with all HR, safety, HIPAA, and regulatory policies.
• Performs work in accordance with established procedures, timelines, and standards.
• Performs additional duties as assigned.

Minimum Requirements:

• High School Diploma or GED
• An associate’s degree from an accredited institution is recommended.
• Minimum 3–10 years of experience in quality improvement, healthcare operations, or related clinical field.
• Strong analytical and data management skills; experience with Excel, EHR systems, and reporting software (e.g., Tableau) is a plus.
• Excellent communication, collaboration, and organizational skills.
• Ability to manage multiple projects, work independently, and drive results across teams.
• Ability to accurately type a minimum of 40 WPM.
• Strong verbal and written communications, and active listening skills.
• Solid patient/guest relations skills with the ability to communicate in a professional, courteous and efficient manner.
• Ability to effectively organize and prioritize tasks to complete assignments within the time allotted to maintain standard workflow.
• Ability to work effectively as a team member who is flexible, cooperative and willing to assist others.

Preferred:

• EPIC EMR experience