Field Service Support Engineer at Ajulia Executive Search – Henry, Illinois

• Location: Henry, Illinois
• Type: Contract to Hire
• Job #25902

Are you looking to make a career change to an exciting company? This exciting opportunity as a Field Service Support Engineer offers a competitive salary plus an excellent benefits package including medical insurance, dental insurance, vision insurance, paid PTO etc. Does this position match your future career goals? Then this Field Service Support Engineer role could be the right fit for you.

Responsibilities:

• Monitor, track, and analyze service requests and incidents using ticketing systems such as ServiceNow to ensure timely resolution and service efficiency.
• Respond to and resolve Level 2 (L2) technical incidents while meeting defined SLA response and resolution targets.
• Provide on-site technical support at designated locations, along with remote assistance to both internal and external users.
• Collaborate with cross-functional teams and external stakeholders to troubleshoot issues and support ongoing projects.
• Act as smart hands support for technical deployments, maintenance activities, and infrastructure-related tasks.
• Perform basic operational technology (OT) troubleshooting and support for field devices and systems.
• Identify trends, analyze operational data, and recommend process improvements to reduce response times and enhance service delivery.
• Ensure compliance with organizational standards, service protocols, and quality benchmarks.
• Contribute to continuous improvement initiatives aimed at optimizing service workflows and increasing team productivity.

Qualifications:

• Proven experience in field service support, technical helpdesk, or IT support environments.
• Strong working knowledge of Windows operating systems and Microsoft 365 applications.
• Familiarity with ticketing tools such as ServiceNow or similar service management platforms.
• Experience handling L2 technical support issues in a fast-paced environment.
• Basic understanding of operational technology (OT) systems and troubleshooting techniques.
• Knowledge of Zebra printers and tablets is preferred.
• Exposure to Mac OS and hardware support is an advantage.
• Strong analytical and problem-solving skills with the ability to interpret service data and identify improvement opportunities.
• Excellent communication and interpersonal skills to effectively collaborate with technical teams and end users.
• Ability to manage multiple tasks, prioritize effectively, and work independently in both field and remote settings.

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401K
• Paid Time Off
• Temp to Hire

Salary: $25-$30/hr

Ask for: Deb

Job Id: 25902

Ajulia Executive Search is a New Jersey based Executive Search Firm specializing in retained searches in multiple sectors, including Manufacturing, Finance, IT, Legal, and Pharmaceutical. We have a nationwide client base and offer services in temporary and direct hire placements.

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