Customer Service Representative at McWilliams Heating Cooling Plumbing – Burke, Texas

Customer Service Representative (CSR)
McWilliams Heating, Cooling & Plumbing – Lufkin, TX

Do you enjoy helping people and being the friendly voice that saves someone’s day?

At McWilliams, our CSRs are the heart of the customer experience. When someone calls because their AC isn’t working or they’ve got a plumbing issue, you’re the calm, helpful voice that gets things moving and makes their day a little easier.

If you like staying busy, talking with people, and being part of a team that has your back — this could be a great fit.

What our CSRs do
Answer incoming calls and schedule HVAC and plumbing service appointments
Help customers by listening, asking the right questions, and getting them taken care of quickly
Work closely with dispatch and technicians to keep the day running smoothly
Enter and update customer information accurately
Create a positive experience for every customer from the first call to the completed job

What we are looking for in our next CSR
Friendly, positive attitude and strong communication skills

Ability to stay organized in a fast-paced environment
Customer service or call center experience is a plus
Comfortable using computers and scheduling systems
A team player who enjoys helping customers and supporting coworkers

What we offer our CSRs
$17/hour
Monday–Friday schedule (8:00 AM – 5:00 PM)
On-call rotation
Medical, dental, and vision benefits
Paid time off and paid holidays
Supportive team environment with opportunities to grow

If you enjoy helping people and want to be part of a company that values great customer service, apply today. We’d love to meet you.