Field Service Engineer at Microwave Techniques LLC – Nashua, New Hampshire

Microwave Techniques is a worldwide manufacturer and distributor of OEM industrial microwave processing equipment, used in various industries. We have physical locations in Gorham, ME, Nashua, NH, and Hamburg, Germany.

Our Nashua, NH location is searching for a Field Service Engineer who can install, troubleshoot, repair, and maintain complex equipment and systems at customer sites worldwide, ensuring proper operation. On-site training on Nashua. NH will be required before deploying into the field.

The ideal candidate for the Programming Engineer position will have experience with Allen Bradly PLC/Automation programming and a background working in high-power maintenance roles.

Core Responsibilities

· Travel

This position will require a minimum of 50% travel to customer sites worldwide. You will be working with customers over the phone and on-site.

· Installation:

Setting up and installing new equipment, systems, and hardware at customer locations worldwide.

· Maintenance & Repair:

Performing routine maintenance, diagnosing faults, and repairing industrial microwaves.

· Troubleshooting:

Identifying and resolving technical issues to ensure seamless operation of equipment.

· Customer Support:

Communicating with clients, training them on equipment operation, and providing on-site support. Establish positive working relationships and provide consultative services with clients to strengthen partnerships and penetrate business opportunities.

· Documentation:

Writing service reports and keeping records of equipment problems, maintenance activities, and parts used.

· Factory Assistance

Assist in the manufacturing area building industrial microwave equipment.

Essential Skills & Qualifications

· Basic programming knowledge and abilities

· Testing/debugging high power electronics (110VAC 480 VAC, and 20,000 VDC).

· Safety compliance- including lock-out tag-out, arc flash, and PPE as required.

· Capability to work autonomously and manage time effectively while traveling to various customer sites.

· Excellent communication skills both verbal and written. Keep management informed of any operational/system issues, client expectations, safety matters etc., in a timely manner.

· Writing / utilizing Operations manuals to support the systems and equipment

What do you need to be successful?

· 5+ years in a manufacturing and/or high-power environment preferred

· 3 years of related experience required; 2 years onsite client experience preferred

· Associate’s degree in engineering, electronics, or related technical discipline preferred

· Strong knowledge of high voltage systems, large microwaves, generators, etc. is preferred

· Professional demeanor and ability to perform work on assignment is critical

· Strong critical thinking and problem-solving skills

· Strong documentation skills that are accurate and time sensitive

· Customer service and solution driven mindset

· Ability to manage travel details, work schedules, and accommodation needs in an efficient manner

What can you expect from us?

• A comprehensive benefits package including health, dental, and vision.
• Company paid life, short and long-term disability.
• Supplemental insurance i.e. AD&D, critical illness and accident insurance
• Employee Assistance Program.
• 401K plan with an employer match
• Discretionary bonuses
• Paid time off (PTO)
• Paid holidays
• Tuition reimbursement opportunities
• Training opportunities
• Employee recognition awards
• Employee lunches and parties
• Employee purchase program
• Safety shoe and eyewear reimbursement program

Schedule

This position is normally Monday through Friday but requires occasional weekends and holidays depending on customer demand.

Starting salary range

$65,000 - $95,000

Personal protective equipment (PPE) is required and supplied by Microwave Techniques, including a safety shoe and safety glasses reimbursement program.

The ideal candidate will live within a commutable distance of Nashua, NH but all qualified candidates will be considered.

Nashua, NH offers unique eateries, arts, and culture venues, athletic organizations, and a great outdoor lifestyle. Whether you prefer the ocean, lakes, rivers, mountains, or all above, you will find a scenic environment to work and live in.

Microwave Techniques is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, victim of domestic violence, or any protected category prohibited by local, state, or federal laws. Consistent with the provisions of the Americans with Disability Act (ADA), applicants may request accommodations needed to participate in the application process.