Help Desk Technician at Central College – PELLA, Iowa

Responsible to the Help Desk Service Coordinator for performing computer hardware and software deployment, troubleshooting, repairs, and technical support for faculty, staff, and students.

• Perform new computer installations and computer redeployments.
• Use software deployment tools to install operating system and application software on desktop and notebook computers. Configure systems to integrate with Central’s Active Directory.
• Troubleshoot and repair computers, peripherals, and other campus technology.
• Assist with classroom technology technical support.
• Provide support to faculty, staff, and students. Escalate or refer issues and requests to other IT team members or vendors when appropriate.
• Use ticketing system to enter, track and communicate work in progress and work accomplished.
• Follow established procedures for labeling equipment and tracking hardware inventory.
• Assist in the user account/identity management maintenance.
• Work with supervisor to determine task priorities and assist other Help Desk staff as needed.
• Perform other duties as assigned.

• Post-high school education in computer-related field required, associate’s degree or bachelor’s degree preferred.
• Work experience with Windows hardware/software setup and troubleshooting required, along with a general understanding of computer networking principles.
• Experience with Macs, software deployment tools, and Active Directory helpful.
• Strong customer service and communication skills.
• Occasional weekend or evening hours will be required to support special campus events.

Central College Brand Expectations:

• Demonstrate a network of caring relationships by showing respect for others, being dependable and promoting cooperation with others in the work environment.
• Be your best self by being accountable for responsibilities, adapting well to change and maintaining the highest standards of business ethics.
• Perform job responsibilities on campus to support the residential college environment.
• Strive to perform as effectively as possible while maintaining a high level of quality and promoting personal growth and development.
• Respect and comply with college rules and policies, including participation in required training courses; report any suspected violations of the Title IX policy to the Title IX Coordinator.