Customer Service Associate at University of New Mexico – Albuquerque, New Mexico

Requisition ID: req36103

Working Title:
Customer Service Associate

Position Grade:
05

Position Summary:
Successfulcandidate will be self-motivated and able to take responsibility, as they willhave limited supervision. This individual will have strong communication andinterpersonal skills, enjoy working with the public, and be able to workprimarily in an outdoor setting. This individual will also need to be a greatteam player and step up as needed. Since this individual works in a key publicposition, flexibility is a must. They will participate in all departmentalevents and will need to adjust their schedule to ensure coverage; thedepartment will provide at least a 2-week notice before a permanent schedulechange. Individual must be available to work weekends, evenings and holidays asneeded or as scheduled.

Responsibilities of this position include, but are not limited to thefollowing:

• Provides support for event parking in the Cornell Parking Structure to include but not limited to: Point of contact, sales, and must be proficient in cash management
• Effectively communicate information about the UNM campus, including its parking rules, regulations, and locations to students, staff, faculty, and visitors
• Provides visitors with parking validations
• Provide traffic control, when necessary,
• Provide conflict resolution to visitors, staff, and visitors when parking, traffic or other various issues or concerns are encountered while on campus
• Assist with special event parking, traffic and crowd control activities

See the Position Description for additional information.

Conditions of Employment:

• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.
• All regular, non-temporary positions assigned to this classification are represented by a labor union and subject to the terms and conditions of the CWA Collective Bargaining Agreement.

Campus:
Main - Albuquerque, NM

Benefits Eligble:
This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.

Department:
Parking Transportation Gen Admin (314B)

Employment Type:
Staff

Staff Type:
Regular - Part-Time
Status:
Non-Exempt

Pay:
Hourly: $15.00 - $19.19

Benefits Eligible:
This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.

ERB Statement:
As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.

Background Check Required:
Yes
For Best Consideration Date:
3/25/2026

Application Instructions:
Only applications submitted throughthe official UNMJobs site will be accepted. If you are viewing this jobadvertisement on a 3rd party site, pleasevisit UNMJobs to submit an application.
Please be sure to include all work experience in application/resume, as this will determine pay rate.Include at least 3 professional references, preferably supervisory.Minimum Qualifications: High school diploma or GED; at least 6 months of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Preferred Qualifications:

• Great customer service skills
• Flexibility
• Must be able to work weekends, evenings, and holidays
• Cash handling experience
• Team player