Desktop Support Engineer at Prosource – Cincinnati, Ohio

Prosource, the region’s leading business technology solutions provider, has been awarded a Top Workplaces honor by The Enquirer from 2020 - 2025. The list is based on employee feedback gathered through a third-party survey administered by employee engagement technology partner Energage, LLC.

The responsibilities of the Desktop Support Engineer shall include, but not be limited to, the following:

• Configure, install, repair, and maintain hardware and software
• Install, support, troubleshoot, evaluate, and recommend software, both proactively and by request
• Research, suggest, plan, and implement hardware and software upgrades and expansions
• Research, evaluate, test, recommend for approval, and implement hardware and software as approved
• Clean, repair, or replace workstations infected with viruses, spyware, or other malicious programs, as requested
• Research, test, recommend for approval, and implement approved hardware and software
• Create and maintain documentation of tasks and procedures for setting up and maintaining hardware and software
• Verify that all Hardware receives approved Hardware Enhancements and Upgrades

Desktop Support Engineers shall possess the training, certifications and/or experience (at least 2 years) sufficient to demonstrate the ability to perform the tasks described above. The following are examples of training and certifications that may demonstrate an individual has the ability to perform the tasks required of the Desktop Support Engineer (the most current versions of certifications are preferred):

• Microsoft Certified: Microsoft 365 Fundamentals
• Microsoft 365 Certified: Modern Desktop Administrator Associate
• Microsoft 365: Security Administrator Associate
• CompTIA A+ Server+