Cargo Claims Administrator in Langhorne, Pennsylvania at The Evans Network of Companies

We're looking for a highly organized, detail-oriented professional to join our team as a Cargo Claims Administrator. In this critical role, you'll be the first point of contact for customers and agents reporting cargo claims or seeking updates. Your prompt, professional response and meticulous data entry will keep the claims process moving smoothly—ensuring timely resolutions and reducing risk to the company.

You'll follow established protocols, manage communications with insurance carriers, and track every step of the claims lifecycle.

Essential Job Duties

• Be the first to respond to new cargo claims and status inquiries with professionalism and empathy
• Issue declinations for incomplete claims
• Send calendar response deadlines based on claim submission and last status update
• Document incident details, review documents and claim form to confirm they conform to policies and procedures
• Establish and maintain communication with insurance adjusters of third party carriers
• Establish and maintain communication with company's insurance adjusters on high-value claims to obtain updates
• Coordinate salvage efforts and determine salvage values in collaboration with reputable vendors
• Correspond with and resolve issues involving insurance adjusters, claimants, customers, and/or agents
• Handle invoices, initiate payments, and maintain accurate claim records

Required Qualifications

• High School Diploma or equivalent
• 2+ years of transportation logistics experience
• Basic computer skills
• Proficient with Microsoft Office Suite
• Excellent problem-solving and critical thinking skills
• High degree of accuracy and attention to detail
• Top notch organizational skills
• Ability to work well independently and in collaboration with others
• Ability to speak, read, write, and understand English in a professional manner

Preferred Qualifications

• Experience adjusting insurance claims
• Experience with maritime and interstate transportation claims

What's in it for me?

• Medical, Dental, and Vision Insurance
• Company Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance
• Company Paid Short Term Disability Insurance
• Company Paid Long Term Disability Insurance
• Hospital Indemnity Insurance
• Long-Term Care Insurance Program
• Supplemental Term Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Employee Assistance Program
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with employer contributions
• 401K with up to 4% Employer Safe Harbor Matching
• Paid Vacation
• 8 Paid Holidays
• 1 Floating Holiday
• Identity & Fraud Protection
• Pet Insurance
• Paid on a weekly basis!
• Employee referral bonus program ($500)
• The opportunity to work with good humans!

Schedule - In Person, On Site

Monday - Friday, 8:00am - 5:00pm

Location Address

2150 Cabot Boulevard West, Langhorne, PA 19047

Greatwide is a member of The Evans Network of Companies. With extensive capacity and a nationwide network of agents, we are ready to handle your transportation demands. We understand our business is about relationships. We work hard to establish new and nurture existing relationships with our Customers, Agents and Independent Contractors.