Front Desk Receptionist at Precision Healthcare Specialists – Fort Myers, Florida

Precision Healthcare Specialists is seeking a friendly, dependable, and organized Front Desk Receptionist to support our ENT & Allergy Specialists of Florida practice. This role is the first point of contact for patients and plays a vital role in delivering an exceptional patient experience while ensuring efficient front office operations in a busy specialty clinic.

Key Responsibilities:

• Greet patients in a professional and compassionate manner
  
• Answer incoming calls, schedule appointments, and manage patient inquiries
  
• Check patients in and out, verify demographics, and collect required documentation
  
• Verify insurance eligibility, collect copays, and process payments
  
• Maintain accurate patient records in the electronic medical record (EMR) system
  
• Coordinate referrals, authorizations, and follow-up appointments as needed
  
• Communicate effectively with clinical staff and providers to support clinic flow
  
• Maintain a clean, organized, and HIPAA-compliant front desk area
  
• Address patient concerns and escalate issues appropriately

• High school diploma or equivalent required
  
• Minimum of 1 year of front desk or medical office experience preferred
  
• Experience in ENT, allergy, or specialty medical practices a plus
  
• Knowledge of insurance verification and medical terminology preferred
  
• Strong customer service, communication, and organizational skills
  
• Ability to multitask in a fast-paced healthcare environment
  
• Proficiency with EMR systems and basic computer skills
  

Preferred Qualifications:

• Bilingual (Spanish/English) a plus
  
• Experience with scheduling for specialty providers