HVAC Administrator at Freedom Air and Plumbing – Rockledge, Florida

Location: Rockledge, FL
Schedule: Monday-Friday
Pay: $21 - $24/ Hour

About us:

Freedom Air & Plumbing proudly serves Rockledge and Florida’s Space Coast with reliable residential HVAC services. We specialize in air conditioning and heating repair, replacement, and maintenance—delivering fast, professional service our customers can trust. As part of a growing home services platform, we combine strong local roots with the resources and stability of a larger organization, offering career growth, ongoing training, and a team-focused culture.

Why join our team?

• Competitive Pay
• Weekly Paycheck
• 401(k) Match & Health Benefits (Medical, Dental, Vision)
• Short & Long-Term Disability + Life Insurance
• Paid Time Off (PTO)
• Employee Assistance Program

What You’ll Do:

• Work with the Call Center and Service Management to maintain customer reputation and the handling of customer concerns and/or requests.
• Perform satisfaction follow-up communication with customers after service visits. Track results and report any concerns to service management.
• Assist with task management to ensure all requests and needs are handled in a timely manner
• Assist with processing and monitoring Wells Fargo transactions to be compliant with accounting processes
• Create various reports as needed for the HVAC department
• Assist with onboarding of new HVAC employees as directed by Human Resources
• Order and maintain stock of company uniforms as needed
• Create and maintain HVAC employees and technician accounts and profiles within the CRM
• Responsible for collecting and tracking all payments (cash and manual checks) from the field and turn into accounting on a weekly basis. This includes timely reporting of any missing cash and weekly deposits
• Assist with resolving open A/R for the HVAC Department to include contacting the customer for non-payment, declines/failed payments, returned checks, and missing documentation
• Assist service and branch management with the refund request process as needed
• Assist service and branch management to schedule and coordinate weekly meetings with field staff, scheduling 1:1s, performing reviews, fleet maintenance, vehicle inventory, and other duties as requested
• Assisting with PERMITS
• Assist install coordination and sales coordinator when necessary
• Assist HVAC Service Manager and Technical Supervisor with various tasks as needed
• Assist HVAC Branch Manager with various tasks as needed

What We Are Looking For:

• Detail oriented and highly organized with exceptional follow-through abilities.
• Ability to conduct business in a mature, courteous, an professional manner
• Excellent customer service and problem-solving
• Strong typing skills, especially EXCEL

EDUCATION/EXPERIENCE REQUIREMENTS:

• Strong Microsoft Office experience (Excel, Word, Outlook, Teams, PowerPoint)
• High School Diploma or equivalent required

Pre-Employment Requirements

All employment offers are contingent on successful completion of a criminal background check, drug screening, and motor vehicle report. These are conducted in compliance with applicable laws and regulations.

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE