Program Manager - AMB Virtual Channel Admin at Texas Health Resources – Arlington, Texas

Program Manager - AMB Virtual Channel Admin

Bring your passion to Texas Health so we are Better + Together

Work Location: Texas Health Corporate, 612 E. Lamar Blvd., Arlington, TX 76011

Work Hours: Full Time Days (8:00am-5:00pm) for 40 hrs/week (remote work allowed at manager's discretion)

Department Highlights:

• Remote Position
• Gain a sense of accomplishment by contributing to a teamwork environment.
• Receive excellent mentorship, comprehensive training, and dedicated leadership resources.

What You Will Do:

Lead planning, execution, and monitoring of virtual care initiatives across multiple domains.
. Develop and maintain project documentation including scope, requirements, workflows, timelines, and risk mitigation plans.
. Track milestones, manage risks, and report progress to leadership.
. Support strategic planning and roadmap development for virtual care services.
. Facilitate collaboration across clinical, operational, and technical teams to ensure alignment and adoption.
. Participate in virtual and in-person meetings to gather feedback and refine workflows.
. Act as a liaison between business units, IT Services, and vendors to ensure technical and operational needs are met.
. Coordinate with IT and vendors to configure, deploy, and maintain virtual care technologies.
. Work with IT to manage user access, permissions, and any other application configurations to support business needs.
. Oversee enhancement requests for virtual care solutions.
. Conduct workflow assessments during pre- and post-launch phases to identify optimization opportunities.
. Provide training and develop user resources for virtual care applications.
. Create and maintain performance dashboards to support data-driven decision-making.
. Lead root cause analysis and lessons learned activities to improve system performance and user experience.
. Identify and prioritize ongoing improvements based on stakeholder feedback.
. Support the organization in identifying emerging business needs for virtual care.
. Perform other duties as assigned.
100%

What You Need:

Education
Bachelor's Degree Computer Science, Information System, Education, Business, or related field. 4 Years Relevant work experience in lieu of a degree. Req

Experience
3 Years Experience to include at least three years working with health IT applications, preferably with a focus on care solution applications and at least three years working with project management with a Bachelor's degree. Req

Education
Bachelor's Degree Computer Science, Information System, Education, Business, or related field. 4 Years Relevant work experience in lieu of a degree. Req

Experience
3 Years Experience to include at least three years working with health IT applications, preferably with a focus on care solution applications and at least three years working with project management with a Bachelor's degree. Req

Skills
Proficient in Health IT systems and technologies, preference given to those with high understanding of virtual care solutions and their operational workflows.
Project management skills, including experience with planning, executing, and monitoring projects to ensure successful delivery.
Excellent analytical and problem-solving abilities, capable of conducting root cause analysis and recommending effective solutions.
Outstanding communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders across various departments and levels of leadership
Skilled in data visualization tools to create reports and dashboards that inform decision-making.
Ability to train and support end-users, providing clear guidance and resources for effective use of virtual care applications.
Detail-oriented with strong organizational skills, enabling effective prioritization and management of multiple tasks in a dynamic environment.
Adaptable and proactive, with the ability to navigate challenging situations and drive continuous improvement initiatives.

Supervision
Individual Contributor

ADA Requirements
Working Indoors 67% or more

Physical Demands
Sedentary

Primary Location: Arlington
Job: Strategic Services
Organization: Texas Health Resources 612 E. Lamar TX 76011
Shift: Day Job
Employee Status: Regular
Job Type: Standard
Schedule: Full-time