Integrations & Implementation Lead at Emerald Stay – Barcelona, Catalunya

Eterniti is the leading operator of vacation rentals in iconic holiday destinations, led by a passion for excellence, authentic adventures, and hospitality. With over €2 billion in assets under management, we operate 600+ chalets, villas and apartments under 3 consumer brands: Emerald Stay (our 4* brand), Bo House (our 5* & palace brand) and Verbier Exclusive (our palace brand). Our guests can discover our properties in more than 20 exceptional destinations across Europe and North America.

As Eterniti grows, we acquire companies that share our passion for premium vacation rentals across Europe and North America. Each new acquisition, our jewels, brings its own processes and ways of working, and our job is to integrate them into our tech stack and operational ecosystem, ensuring a seamless transition while preserving what makes each brand unique.

We are now looking for an Integrations & Implementation Lead to join our Tech & Integrations department as a core team member. This is a hands-on role: you'll own the full lifecycle of integrating and maintaining acquired companies, from understanding their existing processes to implementing them in our tools and ensuring smooth ongoing operations.

This role combines elements of Project Management and Product Ownership. You won't just manage timelines, you'll need to deeply understand each company's workflows, write specifications, and ensure quality delivery.

You will start by being the primary project owner for 3 of our 6 companies - managing both their integration and ongoing tech needs end-to-end

Project Ownership (Primary Responsibility)

• Own the integration and ongoing tech management for your assigned companies. You are the go-to person for the integration of those companies
• Plan and manage integration timelines, anticipating issues before they become problems
• Review each company's existing processes, understand their workflows, and map them to our tools and systems
• Write detailed specifications for development work and ensure project delivery with our developers
• Challenge and evaluate incoming requests critically: you are expected to understand the underlying need, assess whether the request is the right solution, and propose the best applicable approach
• Manage priorities and unblock bottlenecks across your companies
• Own capacity management - know what's coming, what's at risk, and what needs attention

Day-to-Day Coordination

• Attend key meetings, take ownership of action items, and drive follow-through
• Coordinate with junior team members who support your companies on day-to-day tasks, testing, and documentation
• Communicate clearly and proactively with stakeholders from each company
• Work closely with the Department Lead on complex, high-impact projects

Specification & Documentation

• Facilitate discovery workshops with company stakeholders
• Write clear, thorough specifications that developers can work from independently
• Document processes, decisions, and integration progress - ensuring knowledge is captured in systems, not just in people's heads
• Contribute to building and refining integration playbooks as we scale

Training and post-launch reviews

• Design and deliver training for teams
• Establish a continuous product review process. After launch, don't move on and forget. Regularly review how implementations are performing, gather feedback from stakeholders, and identify areas for improvement or iteration Job
• Collaborate closely with the other Project Manager and Head of AI - share learnings across the department, align on best practices, and ensure consistency in how integrations and tools are implemented across the department

KEY INFORMATION

• Starting date: as soon as possible
• Permanent contract (Indefinite Spanish contract)
• Full-time position: 40-hours / week
• Hybrid position: we have a flexible home office policy: with us, you'll work at the office two days per week - the rest of the time, it's up to you
• The recruitment process is the following:
  • Step 1: screening call for selected candidates
  • Step 2: case study
  • Step 3: video interview with our Head of HR
  • Step 4: video interview with our Integrations & Project Manager
  • Step 5: reference check

The must-have:

• 2-3 years of experience in project management, product ownership, implementation, or a similar role in a tech-adjacent environment
• Spanish & English fluency is mandatory : you'll be working directly with Spanish-speaking teams. Fluency in French is a great advantage too.
• Experience with CRM systems, project management tools, and tech migrations
• Strong organizational skills : you'll manage multiple companies and projects simultaneously;
• Ability to write clear specifications : you'll be the bridge between business needs and development teams
• Process-oriented mindset : you enjoy understanding how things work, mapping workflows, and finding better ways to do things
• Proactive communication : you don't wait to be asked; you flag issues, share updates, and keep stakeholders informed
• Comfort with ambiguity : integration work doesn't always come with a playbook. You'll need to figure things out, ask the right questions, and adapt

Nice to have:

• Experience in the hospitality, vacation rental, or property management industry
• Experience with SaaS integrations, booking engines, or property management systems
• Basic understanding of APIs, data migration, or workflow automation
• Previous experience in a startup or scale-up environment where things move fast and you wear multiple hats

ABOUT US

We offer a work environment that values and empowers people while fostering personal development. Our culture is dictated by the following values :

• Make Mistakes - We foster a creative environment where the best ideas win, where it is okay to make mistakes and unacceptable not to learn from them.
• Question - We don't accept the status quo and look for ways to leverage technology while empowering people.
• Speak Up - We are true people who give honest feedback, who are not afraid to share opinions and who don't talk behind one's back.
• Think Big - While staying humble, we aim for the stars and work towards established goals and metrics.
• Don’t Compromise - We are obsessed with quality, like a Swiss watchmaker.
• Care - We care about our team members, our partners and our clients, and make our passion and our work one and the same.

We are demanding - everyone really counts at Emerald Stay. But keep in mind that we value hard work and give growth opportunities to those who deserve it. We want you to grow with the company.

Oh, we’ve got perks...

• Emerald Stay membership:
  • All-year-round discount of 10% off on Emerald stays
  • Discount of 50% off on Emerald stays during low season, on selected properties
  • Discount on services in all our destinations
• Birthday off
• Flexible remuneration with a card on transport, food, trainings and nursery
• Flexible work environment : we have a flexible home office policy; you'll work at the office on Tuesdays and Wednesdays, the rest of the time, it's up to you. Feeling like working with another view? We offer 15 days yearly of remote work from wherever you'd like
• Well-being program: we will contribute up to 300€ annually to your wellbeing expenses from 1st anniversary
• Coaching program for Supervisor level and above from 1st anniversary
• Team member referral program
• Property referral program
• Yearly off-site
• Regular optional team events

Feeling aligned? Then we want you on the Emerald Stay team!