Central Communications Specialist at Trillion Health & Hormone – Omaha, Nebraska

Be the Voice That Creates a “Hell Yes!” Patient Experience

Are you passionate about helping people, solving problems, and delivering exceptional service? We’re looking for a Central Communications Specialist who thrives in a fast-paced, patient-focused environment and knows how to turn every interaction into a positive experience. In this role, you’ll serve as the key connection between our clinical team and our patients, ensuring every touchpoint, whether by phone, email, or virtual interaction, is seamless, supportive, and impactful.

As the first point of contact for many of our patients, you’ll:

• Deliver outstanding service via inbound/outbound calls and email communication
• Virtually welcome patients, answer questions, and schedule appointments
• Educate patients on treatments, medications, and procedures
• Register patients, verify insurance eligibility, and process payments
• Communicate clinical team updates and standing orders to patients
• Maintain accurate patient records, demographics, and billing information
• Conduct follow-ups and ensure all patient inquiries are resolved promptly
• Keep your workspace organized while maintaining a professional, polished presence

You’re someone who brings energy, empathy, and efficiency to every interaction. You also have:

• 1–2 years of experience in customer service or patient services
• Experience in a medical office setting (strongly preferred)
• Familiarity with EHR systems and phone systems (preferred)
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Ability to multi-task and stay calm under pressure
• A team-first mindset with a positive, can-do attitude
  

• Be part of a collaborative, supportive team
• Make a real impact on patients’ experiences every day
• Grow your skills in healthcare communication and operations
• Work in a role where your voice truly matters
  

We believe every patient interaction should leave people thinking: “Hell Yes! That was exactly the care and support I needed.”

If you’re ready to bring enthusiasm, compassion, and professionalism to a team that values excellence—we’d love to hear from you.