Lead Laboratory Collection Specialist at Cordant Health Solutions – Rockford, Illinois

Cordant Health Solutions® has over 29 successful years as a highly recognized leader in the toxicology industry, providing solutions for clinicians, criminal justice agencies and treatment providers involved with substance use disorder and criminal justice cases.

We are looking for highly motivated and compassionate individuals who want to be part of our organization's dedication to making a difference in the lives of those we serve!

Cordant's testing protocols and digital case-management tools allow us to provide accurate and actionable results, helping clients become more efficient and effective in monitoring patient adherence, reduce risk, and support participants so they achieve success in their program goals.

At Cordant Health Solutions®, we are made up of motivated and compassionate team members who are all part of the solution!

Summary:

The Lead Laboratory Collection Specialist plays a key leadership role in supporting daily operations, ensuring high-quality service, and acting as a liaison between staff, supervisors, and our customer(s). This role combines hands-on responsibilities with oversight duties, helping maintain workflow efficiency, regulatory compliance, team accountability and serves as Laboratory Collection Specialist, perform urine and oral fluid drug screen collections.

Shift: Mon-Fri 08:00AM - 05:00PM

Pay Range: $16.50 - $18.50

Essential Functions:

• Assist in onboarding and mentoring new staff to ensure adherence to department standards and procedures
• Work closely with the Manager to address team member concerns, performance issues, and behavioral matters in a timely and professional manner.
• Gather inventory information and place supply orders for the LCS team
• Assist with employee scheduling and coverage needs, in partnership with direct manager
• Build professional rapport with client staff
• Promote a positive, collaborative, and accountable team environment
• Coordinate and scheduled FedEx pickups to ensure timely and compliant specimen shipments
• Other duties or tasks may be assigned periodically by immediate supervisor

Additional Duties:

• Serve as the primary escalation point for LCS’ when operational challenges arise
• Collect, log, order, process, and ship urine, oral, and/or hair specimens to laboratory
• Maintain organization in the collection of all specimens
• Ensure LCS’ are operating in line with internal protocols, safety standards, and chain of custody requirements
• Assemble samples for shipping
• File requisitions, chain of custody forms, and associated paperwork where applicable
• Verify all outgoing manifests are accurate, complete, and aligned with shipment contents.
• Interact with patients and clients in a professional manner while performing collections
• Ensure accurate entry of demographic information
• Use corporate email account for all communication related to client questions, business matters, supervisors, and Cordant Health Solutions Staff. Employees are also responsible for regularly managing and maintaining their assigned Tarrant County email address for internal communication regarding probationers.
• Utilization of Microsoft Outlook, Teams and various Cordant owned programs used in the collection process
• Manage and approve employee timecards and PTO
• All other duties as assigned

Education and Experience:

• HS diploma or GED is required.
• 2+ years in a Lead or Supervisor role preferred
• 2+ years of customer service experience
• Proficiency with Microsoft Office applications: Excel, Word, PowerPoint, and experience communicating with all levels of the organization, both internally and externally

Knowledge, Skills, and Abilities:

• Comprehensive knowledge of drug testing protocols and operational workflows
• Proven ability to solve problems and make sound decisions in a fast-paced environment
• Experienced in tracking and analyzing performance metrics
• Field Operations experience strongly preferred
• Ability to deal with standardized situations with only occasional or no variables
• Must be able to interact with individuals who may exhibit high levels of anxiety
• Ethics - Treat people with respect; work with integrity and work ethically; uphold organizational values
• Organization Support- Follow policies and procedures; support organization’s goals and values
• Professionalism - Treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments. Able to represent self and the laboratory well, through dress and appearance
• Communication - Excellent verbal and written communication skills, as well as strong interpersonal, organizational and customer service skills
• Personality - Self-motivated with ability to work under and meet strict deadlines individually as well as in a team environment

Physical Requirements:

• Light to moderate physical effort (lift/carry up to 25 lbs.) -Heavier weights with assistance
• Sitting & standing for long periods of time
• Repetitive motions and/or prolonged computer use
• Working at a fast pace, subject to many interruptions and both physical and mental stress

Cordant Health Solutions® is an Equal Opportunity Employer that believes diversity leads to a stronger organization. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, religion, ancestry, sex, age, disability, sexual orientation, gender identity or expression, marital status, familial status, domestic violence victim status, arrest or conviction record, predisposing genetic characteristics, or military status in hiring, tenure, training, terms, and conditions or privileges of employment.