Medical Records at Riverbend Community Mental Health, Inc. – Concord, New Hampshire

Are you organized, detail-oriented, and passionate about quality in healthcare?

Riverbend is seeking a dedicated Medical Records Specialist to join our team! In this role, you won’t just be filing papers—you will be a vital part of our Quality Assurance (QA) team, ensuring that our clinical records are secure, compliant, and efficient. This is a perfect opportunity for someone who enjoys organizing, protecting patient confidentiality, and contributing to organizational success.

Why Join Us?

At Riverbend, you are not just an employee; you are part of a team committed to strengthening our community. We offer a supportive, inclusive, and positive work culture where your efforts are recognized and valued. We offer a supportive work environment where your contributions truly matter. We also have many opportunities for professional growth and development through training and certification programs.

This is Monday-Friday, 8am-5pm position. Enjoy a full 1-hour lunch break in a structured 40-hour work week. No weekends, no nights! This role requires close collaboration with our team, specialized equipment access, and daily in-person interaction. Therefore, this is a 100% on-site position based in our Concord, NH office. *Remote work or hybrid schedules are not available for this role.

What You’ll Do:

• Manage Clinical Records: Assist in the maintenance, retrieval, and organization of both paper and digital clinical records.
• Ensure Compliance: Work with the Records Manager to ensure all documentation adheres to legal, State, and Federal regulations.
• Support the QA Team: Participate in Quality Assurance projects designed to improve processes and organizational efficiencies.
• Respond to Requests: Efficiently handle requests for information from internal and external stakeholders.
• Handle Data with Care: Securely manage purged records and digital archives, handling sensitive information with the utmost confidentiality.
• Impact: You will directly support quality improvement and risk management initiatives, ensuring we meet crucial State and Federal standards.

What You Bring:

• High School Diploma or equivalent required.
• 2+ years of experience in diversified office work preferred; Medical Records experience is highly desirable.
• Basic word processing skills, strong organizational abilities, and the capacity to prioritize multiple tasks under deadlines.
• Excellent customer service and professional communication skills (in-person and phone).
• Detail-oriented, ability to work independently, and comfortable managing sensitive information.

Outstanding Benefits & Perks:

• Competitive wages $16.30 -$ 21.15/hour depending on level of education and experience.
• Comprehensive medical, dental, and vision insurance.
• Generous Paid Time Off (PTO) accrual and 8 Paid Holidays.
• 403(b) retirement plan with company match.
• Tuition reimbursement and training opportunities to grow your career.
• Approved site for Federal Public Service Loan Forgiveness.

Equal Opportunity Employer:

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Ready to be the first step in someone’s recovery journey? Apply to join the Riverbend team today!