General Manager at MOVING MOUNTAINS HOSPITALITY LLC – Avon, Colorado

Are you looking for a role where organization, relationships, and strategy come together?

Come join a collaborative team where your skills help growth and retention!

At Moving Mountains, we don’t just manage luxury vacation homes—we create unforgettable experiences. With nearly 200 properties in Colorado’s top mountain destinations—Steamboat Springs, Vail, Beaver Creek, and Breckenridge—we’re proud to lead the way in high-end vacation rentals. Named one of Outside Magazine’s “Best Places to Work” in 2023, we put as much care into our team as we do our guests. If you’re passionate about hospitality and ready for your next adventure, come move mountains with us.
SUMMARY: Growing, directing, and coordinating activities of the organization to achieve strategic growth goals, obtain optimum efficiency and economy of operations and maximize profits is the main focus of this role.

The General Manager must have a strong operational focus, governing all aspects of day-to-day operations covering property management services, owner relations, local team management and guest experience management. Additionally, this role will encompass specific business development goals, supporting business development initiatives directed at the Vail Valley (Vail/Beaver Creek and Cordillera).

DUTIES AND RESPONSIBILITIES:
The General Manager is responsible for the following in support of the company mission and vision and culture:
• Oversee all aspects of day-today operations, directing managers, supervisors, staff and contractors involved in property management, maintenance, housekeeping, vehicle management and local facilities including the office location.
• Evangelist for Moving Mountains company culture with employees, and contractors.
• Oversight and management of the budget for the Vail Valley market.
• Oversight and management of guest stays, dispute resolution, troubleshooting and problem solving.
• Owner relationship management.
• Ensure a positive guest experience, follow-up on guest feedback and generate positive reviews.
• Ensure that company brand standards are upheld locally at every level of the operation.
• Respond to inquiries for rental and property management in the Vail Valley Market.
• Arrange business meetings and social gatherings with prospective clients.
• Preparation and presentation of performance analysis and revenue projections.
• Preparation and execution of new client agreements and onboarding to ensure seamless introduction to our services.
• Network with the Vail Valley real estate community to present Moving Mountains as a credible option for luxury rental property and develop a partnership role with the local real estate community.
• Research other local marketing initiatives for building brand awareness.
• Relationship building and relationship management with the local business community.
• Support for local-market content development for marketing purposes.

REQUIREMENTS:
• Comprehensive knowledge of all aspects of Moving Mountains approach to luxury property management, care and maintenance, quality standards and requirements.
• Comprehensive knowledge of all managed homes and their respective owners.
• Comprehensive knowledge of the budget process and understanding of department financial targets.
• Comprehensive knowledge of all year-round employees, hiring practices, employee performance standards.
• Comprehensive knowledge of Rental Management Agreements and new home contracting
• Comprehensive knowledge of current marketing plan and initiatives
• Comprehensive knowledge of performance tracking tools in all departments
• Comprehensive knowledge of technology used including: Property Management System (TRACK), CRM (SalesForce), Sales tracking and reporting, and MS Excel reports
• Complete understanding of MM Company Culture
• Show willingness and ability to change as new systems are implemented.
• Listens to team needs and provides personalized assistance to meet those needs.
• Plans, develops and implements organization policies and goals.
• Coordinates activities of divisions or departments such as operations, maintenance, or research and development, to effect operational efficiency and economy.
• Confers with administrative personnel and reviews activity, operating, and sales reports to determine changes in programs or operations required.
• Directs preparation of directives to division or department administrator outlining policy, program, or operations changes to be implemented.

QUALIFICATIONS:
• Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Must have a valid driver’s license or CDL with a clean driving record and must maintain a clean driving record.
• Willingness and desire to create a team learning environment and to foster a positive, fulfilling work environment
• Demonstrated ability to balance department efficiency and patient service excellence
• Willingness to assist teammates in order to achieve departmental goals
• Demonstrated strengths in teambuilding and leadership skills
• Supervisory experience or demonstrated willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing teammate performance
• Demonstrated ability to lead and motivate teammates with confidence in work processes and goals
• Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively
• Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at various levels across the company and customers
• Ability to work independently, prioritize workload and deliver quality results on time while working on multiple projects simultaneously.
• Ability to interact positively with supervisor, management, coworkers, members, and the public to promote a team effort and maintain a positive and professional approach.
• Ability to come to work regularly and on time, to follow directions, to take criticism, to get along with co-workers and supervisors, to treat co-workers, supervisors and members/guests with respect and courtesy, and to refrain from abusive, insubordinate and/or violent behavior.
• Able to learn all aspects of housekeeping in a resort environment.

PHYSICAL DEMANDS AND WORK ENVIORNMENT:
• Frequently required to sit, stand and walk, talk and hear
• Frequently required to climb, balance, bend, stoop, kneel or crawl
• Continually required to utilize hand and finger dexterity
• Occasional exposure to outside weather conditions
• The employee must occasionally lift and/or move up to 20 pounds
• Specific vision abilities required by this job include Close vision; Distance vision; Color vision; Peripheral vision; Depth perception and ability to adjust focus
• Additional remarks regarding work environment:
o Able to get in and out of a vehicle
o Must be able to walk on icy & slippery surfaces
o Occasionally required to drive or may be expected to drive at some point

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.