Office Manager at Elevate Specialists LLC – Riverside, California

Job Title: Practice Manager (Practice Leader)

Salary Range: $75,000-$80,000 (Exempt)

Department: Front Office

Reports to: Regional Director of Operations

Schedule: Monday-Thursday, 7:00am-5:00pm

Location: Riverside, Ca

Position Overview:

We are seeking a growth-minded Practice Leader who sees leadership not as a title, but as a responsibility to serve.

This role is for someone who leads with servant leadership, operates with extreme ownership, and believes that exceptional patient experiences drive exceptional business results. You will be the heartbeat of the practice creating a culture rooted in hospitality, accountability, humility, and high performance.

Our Practice Leaders don’t maintain the status quo. They embody passionate discontent — always looking for ways to improve, elevate standards, and develop their teams — while maintaining an abundant mindset that creates opportunity and growth for everyone around them.

What You’ll Own:

Culture & Leadership

• Serve as the on-site leader, modeling our core values daily; servant leadership, hospitality, humility, extreme ownership, radical candor, passionate discontent, and an abundant mindset.

• Build a culture of accountability, warmth, and excellence where team members feel supported and challenged.

• Lead with radical candor caring personally while challenging directly.

• Develop your team through consistent coaching, clear expectations, and performance feedback.

• Address performance concerns promptly and constructively.

Patient Experience & Hospitality

• Ensure every patient receives a seamless, high-touch, hospitality-driven experience from first contact to final follow-up.

• Act as the primary point of contact for patient concerns, resolving issues with empathy, urgency, and ownership.

• Set the standard for professionalism, warmth, and service excellence.

Operations & Performance

• Oversee daily front and back office operations to ensure efficiency, productivity, and alignment with company standards.

• Use KPIs and data to drive daily performance and decision-making.

• Audit schedules, optimize productivity, and ensure provider schedules are fully leverages,

• Collaborate with doctors and corporate partners to drive both clinical excellence and business growth.

• Lead effective team meetings that align goals, celebrate wins, and address opportunities.

Financial Stewardship

• Assist with budgeting, expense management, and financial reporting.

• Monitor performance metrics and proactively identify growth opportunities.

• Ensure accurate payroll submission and timecard compliance.

• Approve and coordinate time-off requests to maintain appropriate coverage and operational efficiency.

Who You Are

You are a leader who:

• Takes extreme ownership, no excuses, only solutions.

• Operates with humility, confidence, but coachable.

• Believes hospitality is not a department, it’s a mindset.

• Uses data confidently to guide decisions and drive performance.

• Thrives in a fast-paced, sales-driven, patient-centered environment.

• Is energized by building teams, developing people, and exceeding goals.

• Sees feedback as a gift and growth as a constant pursuit.

Required Qualifications:

• 3+ years of experience in office or practice management (dental, healthcare, or similar high-touch service environment preferred).

• Proven ability to lead, coach, and drive a team to achieve performance and revenue goals.

• Strong understanding of patient-centric service and sales-driven operations.

• Experience using KPIs and data to manage performance.

• Excellent communication skills with a proactive, solutions-focused mindset.

Preferred Qualifications:

• Bilingual in English and Spanish

Why Join Us

You won’t just manage a practice, you’ll lead it.

You’ll be empowered to grow people, elevate performance, and build something meaningful. If you believe leadership is about service, growth, accountability, and creating extraordinary experiences, we would love to meet you.

Benefits:

• PTO Accrual
• Sick Time Accrual, with rollover
• Full benefits eligibility after 60 days (Medical, Dental, Vision, & other Voluntary Benefit options)
• 401k with Company Match
• Paid Holidays