Director, Program Management at Mitchell International – San Diego, California

Mitchell International
Director, Program Management

US--Remote

Job ID: 26-18854
Type: Regular Full-Time
# of Openings: 1
Category: Product & Program Management
Mitchell International, Inc.

Overview

At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth.

Be part of a team that makes a real difference.

Responsibilities

Apricus is an industry-leading specialty solutions provider offering a comprehensive, one-stop shop for workers' compensation and auto casualty services. Through its curated national network of providers, Apricus delivers integrated services including durable medical equipment, physical medicine, diagnostics, home health, transportation, translation, prosthetics, orthotics, and facility care management. What sets Apricus apart is its patient-centric approach that streamlines the claims process through a single platform and dedicated point of contact, removing administrative burdens while ensuring optimal outcomes. With proven results including savings on specialty services, and significant reductions in adjuster time, Apricus transforms complexity into progress by coordinating the most appropriate and cost-effective injury-recovery services for injured employees.

Role Overview

As Director of Program Management, you will provide executive oversight across the entire project lifecycle, establishing governance frameworks that ensure successful delivery of enterprise initiatives. You will lead the strategic implementation of Apricus Specialty Networks solutions, driving operational excellence while building strong client relationships. This senior leadership position requires a visionary who can translate business requirements into actionable technology and operational solutions while maintaining accountability for program performance and client satisfaction.

Strategic Leadership & Governance

• Establish credibility and build trusted relationships with senior leadership, role modeling commitment to customer service and operational efficiency
• Develop and execute strategic business plans aligned with client goals and objectives
• Identify opportunities to expand Apricus services within existing client relationships, driving revenue growth
• Translate complex business requirements into recommended technology and operational solutions
• Develop compelling business cases for major programs and transformation initiatives
• Serve as strategic gatekeeper, ensuring solutions deliver either significant strategic advantage or measurable profitability
• Work on complex, high-visibility issues requiring in-depth knowledge of company operations and industry trends

Project Management Excellence

• Lead the implementation of complex, enterprise-level projects from inception through completion
• Develop standardized project methodologies, tools, and templates to ensure consistent delivery excellence supporting both standard and customized implementations
• Oversee project plans including resource allocation, budget management, risk mitigation, and quality assurance
• Implement sophisticated tracking mechanisms providing real-time visibility into project health
• Drive accountability for deliverable acceptance and oversee post-implementation reviews
• Manage project portfolio and execution governance across multiple initiatives simultaneously

Client Relationship Management

• Serve as the primary executive contact during service delivery
• Gather senior stakeholder feedback to ensure exceptional customer satisfaction
• Lead high-impact presentations and strategic meetings with C-suite audiences
• Conduct comprehensive business reviews, providing actionable insights and recommendations
• Serve as the senior escalation point for critical customer issues, ensuring swift resolution
• Employ advanced negotiation skills and executive influence with key stakeholders

Operational Leadership

• Direct and control activities across multiple functional areas through department managers
• Ensure budgets and schedules meet corporate requirements while maximizing return on investment
• Own performance scorecards and implement data-driven processes to ensure quality service
• Recommend and implement strategic changes to methodologies and processes
• Provide transparent communication regarding solution options, timelines, and costs to leadership

Qualifications

• Bachelor's degree required; master’s degree in business administration or related field preferred
• PMP certification or equivalent preferred
• 10+ years of progressive experience in program/project management
• 5+ years of leadership experience managing cross-functional teams
• Demonstrated experience in healthcare, workers' compensation, or specialty services preferred
• Exceptional leadership, communication, and relationship management skills
• Proven track record of successful program delivery and client relationship growth
• Experience with strategic planning and execution at an enterprise level
• Ability to influence and collaborate with executive stakeholders across multiple business units
• Ability to demonstrate a high degree of professionalism, diplomacy and leadership in managing internal and external teams through the project lifecycle.

Salary: