Director of Services Delivery at SafeTouch LLC
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About This Position
SafeTouch Security, a recognized company serving the community for over 30 years, values its employees as the cornerstone of our success. Join our team and become part of a culture dedicated to excellence and innovation.
Job Summary: The Director of Services Delivery leads the strategy, execution, and continuous improvement of the company’s Project Management Office (PMO) for national electronic security projects. This role ensures projects are delivered on time, within scope, and on budget while aligning with company growth objectives. Serving as a key liaison between executive leadership and operational teams, the Director drives standardized, scalable delivery practices, optimizes resource utilization, and enhances the delivery of client services to support company growth.
Duties and Responsibilities:
- Establish and lead a centralized PMO, defining and governing standardized project management methodologies, tools, and best practices across the organization.
- Oversee the national project portfolio, ensuring alignment with strategic priorities, resource capacity, and financial objectives.
- Drive operational excellence in project delivery, ensuring adherence to contractual commitments, safety standards, regulatory requirements, and client expectations.
- Develop and monitor key performance indicators (KPIs) to provide visibility into project performance, risks, and overall portfolio health.
- Lead resource planning and forecasting efforts to optimize workforce utilization, including internal teams, subcontractors, and vendor partners.
- Identify and mitigate project and operational risks, including supply chain, subcontractor performance, and scheduling challenges.
- Implement and optimize project portfolio management (PPM) tools and reporting capabilities to improve efficiency, transparency, and decision-making.
- Build, lead, and develop high-performing teams, fostering a culture of accountability, collaboration, and continuous improvement.
- Establish training and development programs to ensure technical expertise, safety compliance, and consistent client delivery.
- Collaborate cross-functionally with sales, operations, customer success, and external partners to support successful project execution and client satisfaction.
- Manage subcontractor and vendor relationships to ensure quality, cost efficiency, and compliance with company standards.
- Perform additional duties as required to support evolving business needs.
Requirements:
- Bachelor’s degree or equivalent experience required.
- 5+ years of project leadership experience, including experience in a senior PMO or operational leadership role within security integration, alarm, fire/life safety systems, or related industry.
- Strong knowledge of project management methodologies and experience implementing PMO frameworks at scale. PMP or PgMP certification preferred.
- Demonstrated experience managing complex project portfolios, operational budgets, and key performance metrics.
- Proven knowledge of physical security technologies, including access control, video management systems (VMS), and alarm monitoring.
- Expertise in PPM tools and data-driven reporting (e.g., MS Project, Planview, Power BI, Tableau, or similar).
- Proven leadership ability with experience building and developing high-performing teams in fast-paced environments.
- Strong communication, stakeholder management, and influencing skills, with the ability to drive alignment across regions and functions.
- Experience in vendor management, contract negotiation, and subcontractor oversight.
- Ability to balance strategic planning with hands-on execution and problem-solving.
- Pass a drug screen and background check.
- Valid driver’s license and reliable transportation, with an insurable driving record and proof of automobile liability and property damage coverage.
- Bilingual skills are a plus.
Physical Requirements:
- Perform work while seated, standing, walking, or moving between locations for extended periods.
- Use computers and related technology, read electronic and printed materials, and observe details at close range.
- Communicate clearly in person, by phone, and electronically, and occasionally move light objects or travel to other work locations as business needs require.
- Drive to work, client sites, and other SafeTouch branches as business needs require.
Job Type: Full-time, exempt
Work/Base Location: Jacksonville Corporate or Remote
Work Hours/Availability: Core business hours, and as needed to fulfill job responsibilities.
Travel: Approximately 50%, although it will vary with business needs.
Benefits:
- Competitive pay
- Comprehensive benefits package (medical, dental, vision)
- 401(k) with match
- Paid time off and holidays
- Opportunities for professional development and growth
SafeTouch Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Job Location
Job Location
This job is located in the United States region.