Human Resources Generalist at East Bay Agency – Oakland, California

ORGANIZATIONAL OVERVIEW

East Bay Agency for Children’s (EBAC) mission is to improve the well-being of children, youth, and families by reducing the impact of trauma and social inequities. EBAC strives to reduce barriers that contribute to disparities in wellness for socio-economically disadvantaged and racially marginalized families and to create communities where all children and families have support systems to reach their full potential.

EBAC was established in 1952 when a group of parents of children with autism wanted to give their children the same educational and recreational opportunities that contribute to the physical well-being and social growth of all children. From this was born the first day-treatment program west of the Mississippi and was the foundation of growth in meeting the needs of children and families living in the San Francisco Bay Area, and especially in Alameda County.

Today, EBAC’s programs serve over 10,000 children, youth and families throughout Alameda County each year with the goal of giving each child and family the specific resources, skills, and support they need to help them reach their full potential. The organization has strategically grown its program offerings to include a wide variety of supports and services to the community. For more information about our organization, please visit the website at www.ebac.org.

POSITION OVERVIEW

Reporting to the HR Manager, the Human Resources Generalist serves as the primary engine for our day-to-day HR operations. This role is designed for a detail-oriented professional who thrives on managing the employee lifecycle through a diverse tech stack and providing hands-on support for our staff’s most critical needs.

You will be the internal expert for ADP Workforce Now, ensuring seamless payroll collaboration with Accounting and managing the full onboarding/offboarding cycle. Beyond payroll, you will take full ownership of our specialized platforms—including Relias, TrakStar, and Ease—while serving as a point person for leave administration and workplace safety claims.

POSITION REPORTS TO: HR Manager, HR Operations

QUALIFICATIONS and COMPETENCY FACTORS

1. Education: High School diploma required; Bachelor’s degree in HR, Business, or a related field (or equivalent combined experience) preferred.
2. Experience: Minimum of three years of progressive HR experience, ideally in a Generalist capacity.
3. Technical Proficiency: Strong hands-on experience with ADP Workforce Now strongly preferred; intermediate to expert skills in Microsoft Office (Word, Excel, PowerPoint).
4. Regulatory Knowledge: Solid understanding of Federal and State employment laws, including wage and hour regulations, Leave of Absence (LOA), and Workers’ Compensation.
5. Communication & Collaboration: Excellent verbal and written communication skills with the ability to work effectively alongside a diverse group of staff, management, and community stakeholders.
6. Detail & Integrity: Exceptional attention to detail and accuracy; proven ability to handle highly confidential records and sensitive personnel issues with discretion.
7. Operational Agility: Self-motivated ability to work independently, manage multiple deadlines simultaneously, and prioritize tasks in a fast-paced environment.
8. Problem Solving: Skilled at responding to employee inquiries or complaints professionally, with the judgment to escalate complex matters to the HR Manager and COO when necessary.
9. Mobility: Must possess a valid driver’s license, active auto insurance, and reliable access to a vehicle for occasional travel.

1. Payroll & ADP Management: Support semi-monthly payroll processing and maintain the accuracy of all employee data within ADP Workforce Now.
2. Onboarding & Compliance: Lead new hire orientations and manage the background clearance process to ensure a seamless introduction to agency policies and programs.
3. Performance & Learning Systems: Manage TrakStar and Relias systems; distribute monthly status reports to managers and provide compliance updates to senior leadership.
4. Benefits Administration: Oversee the Ease platform for monthly billing, contract compliance, and Open Enrollment; serve as the primary liaison with insurance brokers.
5. Leave of Absence (LOA): Coordinate and track all Leaves of Absence, ensuring proper documentation and compliance with state and federal regulations.
6. Workers’ Compensation: Process and monitor claims in conjunction with the HR Manager, serving as the point of contact for the assigned employee group.
7. Audit & Accreditation: Maintain secure, organized personnel files and perform annual audits to ensure 100% compliance with CARF accreditation standards.
8. Offboarding & Terminations: Manage the termination workflow, including COBRA notifications, final pay coordination, and conducting exit interviews.
9. Training: Support the HR Manager in the development and implementation of Agency training goals, contributing to the creation of materials and the delivery of live or system-based sessions.
10. Policy & Reporting: Collaborate with the HR team to update personnel policies and generate internal/external statistical reports using HRIS data and Excel.
11. Departmental Improvement: Design and implement HR projects, including the modernization of forms and workflow optimizations.
12. Agency Representation: Participate in Agency committees and handle special projects or other duties as assigned to support the HR department’s goals.

1. Work Environment: This is a 100% onsite position based in an office setting. It requires a consistent 5-day-per-week presence to support staff and operations.
2. Physical Demands:
   • Stationary Work: Primarily a sedentary role requiring extended periods of sitting and computer use.
   • Manual Dexterity: Frequent use of hands and fingers to operate office machinery (computers, printers, etc.) and handle physical personnel files.
   • Lifting: Ability to occasionally lift and/or move up to 25 pounds (e.g., moving boxes of files, training materials, or office supplies).

BENEFIT INFORMATION

EBAC offers a uniquely generous PAID time off package including up to 15 paid Holidays a year, generous vacation accruals for eligible employees; and an outstandingly comprehensive benefits package that includes:

1. Medical, Dental and Vision insurance. Full time employee only coverage is free of charge for certain Medical and Dental coverages.
2. Multiple options of Mental Health Care supports and services.
3. Chiropractic and Acupuncture benefits included in Medical plans.
4. Employer paid Basic Term Life/AD&D insurance; employee paid voluntary life insurance and AD&D (for employee, spouse and children if choose to elect).
5. Accident, Critical illness and Hospital Indemnity coverage ( for employee, spouse and children if choose to elect ).
6. Tax deferred FSA (flexible spending account) for Health Care and/or Child Care; commuter benefits for Transit and/or Parking expenses.
7. 403b retirement program with an up to 4% Employer dollar to dollar Match after 1 year of employment.
8. Prepaid Legal Consultation and Identity Theft Protection insurance.
9. Pet Insurance to care for the four-legged family member(s).
10. ScholarShare 529 Savings Plan for higher education expenses for the beneficiary includes employee, child or another family member, etc.