Assistant Office Manager at DR LEMCHEN & DR SALZER ORTHODONTICS PLLC – new york, New York

We are seeking an Assistant Office Manager to support the day-to-day operations of our dental practice while serving as a lead presence at the front desk. This role is ideal for a highly organized, patient-focused professional who brings strong front-office experience along with emerging or established leadership skills.

This position functions as an elevated Front Desk Concierge, with added responsibility for team support, workflow coordination, and operational oversight. While there is no immediate urgency to fill the role, we are interested in identifying strong candidates who can add value to our practice and support future growth.

Front Office & Patient Experience

• Serve as a lead point of contact for patients, ensuring an exceptional patient experience
• Oversee front desk operations including check-in/check-out, scheduling, and phone coverage
• Address patient questions, concerns, and escalations professionally and efficiently
• Ensure accuracy and consistency in patient records and documentation
  

Team Support & Leadership

• Act as a resource and support for front desk team members
• Assist with onboarding and training of new front office staff
• Help maintain accountability for schedules, coverage, and daily workflows
• Step in as acting manager when needed
  

Operational & Administrative Support

• Support the Office Manager in daily operations and administrative tasks
• Assist with insurance verification, billing coordination, and payment discussions as needed
• Monitor schedules for efficiency and productivity
• Help ensure office policies and procedures are followed consistently
  

Practice Coordination

• Collaborate with clinical and administrative teams to ensure smooth patient flow
• Communicate effectively with providers regarding schedules and operational needs
• Support initiatives that improve efficiency, organization, and patient satisfaction

• Previous experience in a dental front office or healthcare administrative role required
• Strong knowledge of scheduling, insurance verification, and patient communication
• Demonstrated leadership or supervisory experience preferred
• Excellent communication and interpersonal skills
• Highly organized, proactive, and detail-oriented
• Comfortable handling sensitive information and maintaining confidentiality
• Experience in a fast-paced, patient-centered environment
  

• A professional who naturally leads by example
• Someone polished, personable, and confident in patient-facing situations
• A team player who can balance hands-on front desk work with leadership responsibilities
• Interest in growth and long-term contribution to the practice
  

• Supportive team environment
• Competitive compensation based on experience
• Stable, patient-focused practice with a strong reputation