Counter Salesperson at Etna Shared Services – Traverse City, Michigan

Join the team that has been powering growth and an excellent reputation for over 60 years!

Etna Supply is an industry leader in plumbing, heating, underground, municipal, and fire protection wholesale distribution throughout Michigan, Indiana, Ohio, and Wisconsin. We are committed to sound financial principles, building partnerships that foster teamwork, and striving for continuous improvement. We are dedicated to fairness, integrity, and respect.

What We Offer:

• Competitive compensation, benefits, and quarterly bonus structure.
• 5 different lines of business and 2 subsidiaries that provide company stability through diversification.
• Professional development opportunities to support your growth.
• A collaborative and inclusive work environment that values your contributions.
• The fun challenge of working in a fast-paced, multi-location, diverse business function environment.

The Counter Associate provides excellent customer service while accurately processing, picking, and staging customer orders. This role supports counter operations, warehouse and yard activities, and ensures a safe, organized, and efficient environment to meet customer needs.

Typical Responsibilities

• Deliver an excellent customer experience by meeting or exceeding customer expectations
• Assist counter customers by answering questions, identifying needs, and processing sales orders
• Pick, package, and stage customer orders accurately and efficiently, typically within one hour of order release
• Understand warehouse/yard layout, bin locations, and product inventory
• Verify orders, label materials, complete documentation, and stage orders in designated locations
• Handle materials carefully to prevent damage, shipping errors, and inventory discrepancies
• Operate material handling equipment safely and follow all safety procedures
• Support stocking, cleanliness, and organization of the counter, warehouse, and yard
• Build and maintain positive customer relationships and support product promotions
• Assist warehouse and other team members as needed
• Maintain regular, reliable attendance and work safely at all times

Education & Experience

• High School Diploma or equivalent; or
• 1–2 years of related experience and training; or
• An equivalent combination of education and experience.

Certifications & Licenses

• Ability to pass operator exam and safely operate powered industrial equipment.
• Must pass a substance abuse screening.

Physical Demands & Work Environment

• Frequently required to walk, stand, talk, hear, grasp, handle, reach, and use fingers.
• Regularly required to sit, climb, bend, stoop, push, pull, carry, and lift up to 50 lbs.
• Must perform essential job functions safely and with consistent alertness.
• Vision requirements include near and far vision, depth perception, and color vision.
• Work performed primarily indoors with occasional outdoor exposure to extreme weather.