Payment and Card Services Specialist at Austin Telco Federal Credit Union – Austin, Texas

Payment & Card Services Specialist| Location: 11149 Research Blvd, Austin, Tx 78759| Employment Type: Full-Time| Schedule: Monday–Friday 7:30am-4:00pm or 8:00am-4:30pm | FLSA status: Nonexempt

Austin Telco Federal Credit Union is looking for a detail-driven Payment & Card Services Specialist who thrives in a fast-paced, accuracy-focused environment. If you enjoy problem-solving, supporting members, and working with high-volume financial transactions, this role offers a strong opportunity to grow your career in financial operations.

• Balance daily transactions and clearing accounts, including teller activity, card settlements, and tax deposits
• Assist with ACH processing, sharedrafts, wire transfers, chargeback checks, and stop payments
• Support ATM reconciliation, sponsor payroll inquiries, and other bookkeeping functions

• Assist with card settlements, dispute handling, and Falcon fraud review
• Monitor fraud alerts and take appropriate action to minimize financial risk
• Provide backup coverage for card services functions as needed

• Research and resolve member inquiries related to account activity, check copies, and statements
• Provide timely, courteous support to members and internal departments via phone, email, and IM
• Assist with collecting on incoming/outgoing items and resolving clearing discrepancies

• Balance general ledger accounts and ensure accuracy in accounting data entry
• Collaborate with accounting staff on projects, audits, and subpoena requests
• Perform other duties as assigned to support department objectives

• Associate degree in Accounting, Finance, or related field preferred, or equivalent experience
• At least 1 year of experience in payments, card services, or financial services operations
• Strong ability to balance high-volume transaction data and resolve discrepancies
• Excellent attention to detail, organization, and follow-through
• Effective communication skills across departments and with members
• Familiarity with Microsoft Office and financial or accounting systems

Preferred Experience

• Experience with core banking or card management systems (e.g., Symitar, Visa DPS, Q2)
• Working knowledge of Visa rules and regulations or comparable card networks
• Understanding of NACHA Operating Rules, Check 21, Reg E, Reg Z, or UCC Articles 3 & 4

We’re more than a credit union — we’re a community. At Austin Telco, you’ll find a supportive culture, opportunities for growth, and a mission-driven team that puts people first.

• Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more
• Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones
• Retirement Plans: 401(k) with company match and a pension plan
• Community Engagement: Volunteer opportunities and credit union-sponsored events
• A supportive, mission-driven culture that values respect, empathy, service, integrity, and cooperation

• Good credit standing (verified prior to interview)
• Successful background check and drug screening upon offer

Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.