Medical Collections Specialist at CNY Family Care, LLP – East Syracuse, New York

EOE STATEMENT: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

DESCRIPTION:

Medical Collections Specialist

• Family Care medical practice
• Full-Time
• Monday - Friday
• Flexible Schedule
• Hybrid schedule after completing required onsite training period
• $17.50 -$22.00 per hour (depending on experience)

Medical Collections Specialist benefits:

• Generous paid time-off that increases with years of service
• 8 paid holidays per year
• Closed on major holidays
• Annual performance review, performance-based merit increase
• Health, dental and vision benefits available with coverage effective the first of the month following date of hire
• Full complement of voluntary benefits
• $1,000 annual employer HSA contribution for employees enrolled in CNYFC high deductible health plan
• Free office visits with NP or PA employees who are patients of the practice and enrolled in CNYFC high deductible health plan
• Waiver program for health benefits ($3,000 annually)
• 401K after six months with up to 7% combined employer match and annual discretionary profit-sharing contribution
• Free onsite parking
• Free lunch daily

CNY Family Care's commitment to excellence sets us apart and guides us as we provide care for our community. The Collections Specialist is responsible for maximizing cash collections while maintaining a patient-first experience. Manages patient A/R for self-pay balances, resolves insurance underpayments/denials affecting patient responsibility, sets up payment plans, and ensures compliant and ethical collection practices. IAs part of a high-volume family practice, the Medical Collections Specialist will work collaboratively with other practice functions to reduce days in A/R, minimize bad debt, and improve overall revenue cycle performance.

Medical Collections Specialist Responsibilities:

• Proactively work aging reports for self-pay and residual balances.
• Conduct outbound outreach to arrange payment, clarify statements, and resolve disputes—document all contacts in the EHR.
• Establish and monitor patient payment plans.
• Offer and document financial hardship workflows per practice policy, ensuring consistent application.
• Investigate balances stemming from denials, coordination of benefits, deductible/coinsurance issues, and secondary payer lags.
• Initiate basic claim reprocessing requests and benefit verifications in coordination with billers.
• Educate patients on EOBs, benefit design, and pricing transparency resources; route complex payer issues to billing specialists.
• Adhere to HIPAA/HITECH privacy and security standards in all communications.
• Follow all applicable federal and state consumer protection guidelines and internal policies.
• Support the No Surprises Act good-faith estimate processes and patient-friendly billing standards where applicable.
• Maintain accurate, audit-ready account notes and documentation.
• Confirm remittances, allocate payments correctly, and reconcile unapplied funds impacting patient balances.
• Identify and correct posting discrepancies that cause erroneous patient responsibility.

POSITION REQUIREMENTS:

Medical Collections Specialist Qualifications:

Education/Experience:

High school diploma or general education degree (GED); or equivalent combination of education and experience. Associate’s or Bachelor’s in Business/Healthcare Administration a plus

Minimum of one year's experience in medical colletctions specialist role.

Skills

Working knowledge of medical billing terminology, EOB's,CPT/HCPCS/ICD basics, deductibles/co-insurance and common denital reasons

Strong communication skills

Ability to use EHR, Medent preferred

Proficient use of Microsoft office, especially Excel.

Use of reporting tools

FULL-TIME/PART-TIME: Full-Time

SHIFT: Days

BENEFITS: Competitive salary, DOE. Comprehensive benefits including health, dental, vision effective first of month after hire date. 401K plan with match and discretionary profit sharing. Paid time off, paid holidays. Onsite parking.

TAGS: Medical Collections; Collections Specialist; Medical Revenue Cycle;

RATE OF PAY: $17.50 - $22.00/hr

POSITION: Medical Collections Specialist

EXEMPT/NON-EXEMPT: Non-Exempt

ABOUT THE ORGANIZATION:

CNY Family Care, LLP was founded in 1999 with the goal of providing compassionate and professional medical care. We are a Family Oriented Medical practice with Physicians, Physician Assistants, Nurse Practitioners and Diabetic Educators. CNY Family Care takes a team approach to meeting the medical needs of our patients through compassion, respect, and professional care. We are available for our patients when they need us. We partner with our patients to provide a proactive approach to medical care, which improves their quality of life.
One of our main goals at CNY Family Care, LLP is to provide all of our patients with continuous and comprehensive health care. As part of this care model, we ask all of our patients to select one personal physician. This PCP/Primary Care Physician will maintain an ongoing relationship with the patient and will then always be in charge of their care. They will oversee the care team that consists of nurses, Nurse Practitioners, Physician Assistants and Diabetic Educators who might interact with the patients when they visit the office. Our care team will work towards ensuring that the patients receive the appropriate age-related preventative testing and treatment as well as the latest evidence-based treatment (proven and documented) for their individual medical condition(s).
We continue to grow and expand our services in order to meet the demands of our patient population.