Supportive Housing Case Manager (Clackamas County) at IMMIGRANT AND REFUGEE COMMUNITY ORGANIZATION – Portland, Oregon

The Immigrant and Refugee Community Organization (IRCO) is a non-profit organization established in 1976 to serve immigrants, refugees, and the broader community in Portland, Oregon. Our mission is to welcome, serve and empower refugees, immigrants and people across cultures and generations to reach their full potential. Find out more at www.irco.org.

POSITION: Supportive Housing Case Manager (Clackamas County)

JOB CLASS/GRADE: Specialist 1 / Grade 8

WAGE: Starting at $48,600 per year based on experience

FLSA; EEO; WC: Non-Exempt; Professional; 8864

LOCATIONS: IRCO – Africa House, 709 NE 102nd Ave, Portland OR 97220, Hybrid schedule

FTE; FT/PT; STATUS: 1.0 FTE; Full-Time with Benefits; Regular

NUMBER OF POSITIONS: (1)

APPLY AT: www.irco.org

STATUS: Full-Time with Benefits

PROGRAM(S): Clackamas Supportive Housing Services

SECTOR: Housing and Supportive Services

REQUIREMENTS:

Must possess a valid driver’s license and verification of current auto-insurance and have full use of automobile during work hours

Bilingual in English and a 2nd language commonly spoken by program participants highly preferred (Russian, Vietnamese, Spanish, Arabic, Dari, African Language)

This job announcement is intended to describe the general nature and level of work being performed in this job. This is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

Program Summary
The IRCO Supportive Housing Services program works to help homeless individuals and families obtain stable housing and provides intensive case management to guide Participants to housing stability through connection to resources such as schooling, employment, disability or other resources that fits the participant’s goals.

Position Summary
The Supportive Housing Case Manager works to provide high quality Housing Case Management Services to participants currently experiencing homelessness and housing instability and are eligible for supportive housing funded through the Metro Supportive Housing Services in Clackamas County. This position is primarily field based but could also be co-located or site based. Referrals will be received through internal programs and Community Connect, a county-wide framework which links individuals experiencing homelessness to organizations providing housing resources in a systematic and efficient manner.

Essential Functions

• Provide a participant centered approach and excellent customer service that is sensitive to the challenges of homelessness, including medical and behavioral health issues that face them, in their efforts to move into and maintain permanent supportive housing
• Employ a “whatever it takes” approach to assist participants in their transition from homelessness to permanent housing
• Assist households at every stage of the housing stabilization process including flexibleservices to meet the individual needs of participants
• Outreach and engagement including processing referrals from Community Connect
• Establish rapport with participants
• Provide a “screening in” philosophy
• Conducts face to face screening and obtain consents
• Provide linkage to other needed providers and services
• Conduct intake enrollment and enroll into HCMS
• Assist with temporary housing assistance until permanent housing can be secured
• Ensure all documentation is prepared and entered the Homeless Management Information system (HMIS)
• Assist at all levels of move-in to permanent housing; document ready, housing authority applications and other paperwork, coordination of move-in and orient new tenant to their unit/building
• Conduct assessments, develop and implement individualized case management services plan in collaboration with the participant including needs, goals, steps, timeframes, and disposition of each goal as it is met or changed
• Ensure access to health, mental health, and substance use disorder services
• Assists participants with establishing a medical home
• Ensure connection with medication and treatment regimens
• Conduct home visits with participants in their units
• Assist with increasing income, job search, increased education, and social security assistance
• Assist with independent living skills, including social, personal hygiene, budgeting and money management, legal issues and transportation as needed
• Provide housing location services and educate participants on tenant rights and responsibilities
• Educate participants on the appropriate use of crisis intervention services versus 911 emergency calls, etc.
• Provide eviction prevention counseling; work with property management to help participants resolve issues that threaten their housing stability including tenant rights and responsibilities
• Maintain Professional Development growth
• Drive to client’s residence to conduct house visits
• Drive to IRCO’s main office to pick up checks and deliver them to landlords and vendors
• Drive to in-person county/IRCO housing meetings and trainings

Secondary Functions

• Attend staff meetings, partner meeting, internal and external committee meetings as assigned
• Support organizational record keeping requirements
• Other duties as assigned and as needed by the supervisor to ensure quality work

Education & Experience

MINIMUM JOB SPECIFIC QUALIFICATIONS:

• Associate degree in a human service or related field and minimum 2 years of experience providing related services to similar population
• Bachelor’s degree in a human service or related field and minimum 1 year of experience providing related services to similar population
• Understanding of the experience of refugees and immigrants can be used in place of educational requirements
• Knowledge of or ability to learn the Homeless Management Information Systems (HMIS)
• Experience working with participants with mental illness, chronic health issues, and substance use disorders
• Experience in the following areas: chronic homelessness, outreach and engagement strategies, housing navigation, best practice models, mental health and substance use disorder services, crisis intervention, suicide assessment and prevention, affordable housing and public benefits applications, housing and landlord/tenant rights, eviction prevention, etc.
• Working knowledge of Microsoft Office products, including Word and Excel
• A valid Oregon driver’s license and insurance
• Organized and detailed oriented; ability to manage multiple cases efficiently and effectively
• Passion for ending homelessness
• Ability to work as a member of a team and independently
• Strong people skills
• Ability to work effectively with multi-background communities, people of various educational backgrounds, and income and opportunity status

Physical, Mental, & Environmental Requirements

• Hybrid schedule
• Mental: There is regular variation in tasks and the job holder must decide which tasks to complete as well as the order in which tasks are completed
• Work Independence: Positions perform routine work with regular supervision and generally are given instructions or written procedures. Positions occasionally encounter variation and are encouraged to suggest ways to respond, but can't take final action without approval
• Environment: There is a moderately low level of personal risk encountered. Job conditions are occasionally uncomfortable relative to noise, temperature, inside/outside work, dirty conditions, or interactions with angry or hostile people
• Schedule: The work schedule is mostly stable and does not fluctuate without prior notice.

Supervisory Responsibilities

Positions at this level are not responsible for any supervisory functions, or responsibilities, but may occasionally be asked to orient and/or train new employees or volunteers.

What We Offer

IRCO is a very employee-friendly workplace and offers great benefit package to our staff:

• Many flexible working arrangements and schedule
• Amazing opportunity to work with people who come from all over the world
• Work that helps your community
• 3 to 6 weeks of PTO per year
• 401k match of over 100% on first 5%, immediate vesting
• 3% match for student loans or college savings
• 12 Paid Holidays and 1 Floating Holiday
• Medical & Dental insurance options with 90% coverage for employee AND Families, no deductibles
• Employer Paid Life, Short term, and Long-term Disability Insurance
• Flexible spending account

Required Engagement

Engage fully in recommended professional development, as well as other assigned or required training activities. This engagement can also include participation in optional activities that embrace IRCO’s mission, vision, and values-based initiatives.

How To Apply

1. Complete the IRCO application in our Careers Portal: IRCO Application for Employment.
2. Upload your resume and cover letter addressing your qualifications for this position IRCO Careers.
3. For questions about this position, please email jobs@irco.org

Please note that physical applications are accessible from IRCO’s main office, 10301 NE Glisan, Portland, OR 97220. Due to the high volume of applications received, we will not be able to contact applicants or return calls regarding applications. Complete applications should include a cover letter, resume, and IRCO application.

IRCO is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any characteristics protected by State and Federal law. We will make reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws.