Matchday Credential Assistant at Bay FC – San Jose, California

Background

Bay FC is the first NWSL team in the Bay Area. Co-founded by four U.S. Women’s National Team legends—Brandi Chastain, Aly Wagner, Danielle Slaton, and Leslie Osborne—in partnership with global investment firm Sixth Street, Bay FC is changing the face of women’s soccer as we know it. Beginning play in the 2024 season, we are building a squad that will play the beautiful game with power, passion, energy, and creativity.

Bay FC is a team that defies convention and transcends culture. We are proud to represent the Bay Area with its tapestry of different ethnicities, languages, climates, and ideas. Our team will be a uniting force, building a culture of belonging and shared pride. We will become a beacon of hope and connection, welcoming and embracing all fans. Our stadium will be a home for people of all backgrounds and identities. We will be the bridge that unites the Bay’s diverse communities. Through our actions and our love of the game, we will inspire and improve the lives of others.

While our community is our foundation, our love of football is our reason for being. We have the fire to be the best, and we will show up on the field every day with intensity, competitiveness, passion, and a drive to win.

Position Summary

Bay FC is seeking a Matchday Credential assistant to represent Bay FC at the staff check-in during all home matches. This position is essential for maintaining proper access control policies for guests of Bay FC on matchdays. The Matchday Credential assistant will be responsible for completing administrative and operational tasks, aiding with any credential issues, and delivering excellent customer service to guests.  This is a part-time, seasonal role.

Duties/Responsibilities: 

• Responsible for keeping matchday credentials extremely organized and using on-site printing software effectively.

• Opening, operating, and closing PayPal credential check-in on matchdays.

• Effectively utilizing knowledge of credential policies and procedures.

• Providing excellent general communication for guests during check-in.

• Answering questions for guests about activity and service locations inside the venue. 

• Ensuring a positive experience at check-in through friendly interactions, proactive engagement, knowledge of match and venue procedures, professional appearance, and service. 

• Performing other related duties as assigned. 

Requirements:  

• Ability to work flexible hours, including nights, weekends, and holidays based on the event schedule.

• Ability to work in extreme pressure situations, be flexible and make changes on the fly.

• Ability to maintain a high level of professionalism and customer service at all times.

• Available for at least 75% of Bay FC home matches at PayPal Park.

Skills/Abilities: 

• Excellent technological competence. Eager and willing to learn new software and systems.

• Well-organized, self-starting, hard-working, detail-oriented, adaptable, and dependable. 

• High-level communication, attention to detail, and customer service skills.

• Mature, outgoing disposition when engaging fans, guests, and supporters. 

• Able to adjust quickly to unforeseen circumstances.

• Able to actively communicate information calmly, clearly, and concisely with staff members and guests. 

• Thrives in a team environment. 

• Passionate about Bay FC, women’s soccer, and women’s sports, and willing to continue learning and supporting the organization’s mission, values, and goals. 

Compensation:
The compensation for this role starts at $20/hour.

Bay FC is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation, or any other characteristics protected by applicable federal, state or local laws.