Technical Support Engineer at Megaport – sao paulo, São Paulo

Were not your typical tech company and we dont want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. Were publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 400 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.

Were a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here collaboration beats hierarchy, curiosity fuels our growth, and everyones voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do.

This role is responsible for delivering exceptional customer support to Megaports global customer base, ensuring a seamless and positive customer experience at every interaction. As a Technical Support Engineer (TSE), you will serve as the first point of contact for customers requiring technical assistance or account-related support, providing timely, accurate, and professional responses across multiple communication channels including phone and web-based platforms.

You will troubleshoot and resolve a wide range of technical networking issues, guide customers through service configurations, and coordinate with internal teams to ensure swift issue resolution. Your ability to communicate complex technical concepts clearlyboth verbally and in writingwill be essential in maintaining customer confidence and satisfaction. You will also document cases thoroughly, contribute to internal knowledge bases, and help identify opportunities to improve processes and the overall customer experience.

Working in a fast-paced, global environment, you will be expected to manage competing priorities, think critically under pressure, and operate with a high degree of autonomy. This role requires strong problem-solving skills, attention to detail, and a proactive approach to identifying and preventing potential issues before they impact customers.

This position is ideal for someone passionate about networking technologies and eager to grow their career within a global technology company known for its strong engineering culture and supportive, team-oriented environment. If you thrive on solving technical challenges, delivering world-class service, and continuously expanding your knowledge in a dynamic industry, this role offers an exciting pathway for professional development.

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If you have any questions, please reach out to Megaport's Talent Acquisition Team at Careers@megaport.com

All applications will be treated in confidence.

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