Program Owner at EPIC Health System LLC – Southfield, Michigan

Job Title: PATH Program Owner

Department: Specialized Operations (Spec Ops)
Reports To: Head of Specialized Operations / Executive Leadership
Employment Type: Full-Time

Travel Requirement: Moderate (as needed for launches and implementation)

Position Overview

The PATH Program Owner serves as the Head of PATH development for the organization’s PATH programs:

• Balance
• Relief
• Mind
• Her

This role owns the full lifecycle of each PATH program — from development and launch to operational stabilization and scalable growth.

The PATH Program Owner is responsible for:

• Product development
• Operational workflow architecture
• Launch execution
• MSO shared services integration
• Cross-functional coordination
• Program optimization and performance

This individual ensures each PATH program is operationally viable, financially sound, scalable, and fully aligned with the 808 and MSO frameworks.

Core Responsibilities

1. Product Development & Program Architecture

• Design and define each PATH program structure
• Build scalable service delivery models
• Develop operational playbooks and SOPs
• Define pricing logic and operational feasibility
• Align program design with organizational growth strategy

2. Program Launch & Go-Live Execution

• Lead end-to-end program build-out
• Establish workflow architecture
• Coordinate pilot programs and MVP testing
• Drive go-live readiness across sites
• Ensure operational stability before scale

3. Operational Workflow Ownership

• Design detailed intake, service delivery, documentation, and reporting workflows
• Ensure alignment with 808 standards
• Integrate clinical and non-clinical operations
• Identify friction points and streamline processes
• Create measurable workflow checkpoints

4. MSO Shared Services Integration

• Identify required MSO support:
  • Billing
  • Marketing
  • HR
  • Finance
  • Compliance
  • IT
• Coordinate implementation of shared services
• Define service-level expectations
• Ensure seamless integration into PATH workflows

5. Cross-Functional Leadership

• Partner with:
  • Spec Ops
  • LAM Leadership
  • Clinical Leaders
  • Marketing
  • Finance
• Manage interdependencies across departments
• Drive clarity in ownership and accountability

6. Performance & Optimization

• Define program KPIs
• Monitor margin and operational performance
• Identify scale opportunities
• Lead iterative improvements
• Optimize for growth and efficiency

Key Deliverables

• Fully operational PATH programs
• Documented SOPs and workflow maps
• Defined KPI dashboards
• MSO integration roadmap
• Launch and expansion playbook
• Sustainable operational model

Success Metrics (KPIs)

• On-time program launches
• Operational workflow compliance
• Program profitability and margin targets
• Adoption rate across sites
• MSO integration efficiency
• Reduction in workflow friction post-launch

Core Competencies

• Operational Systems Thinking
• Product Development Discipline
• Strategic Execution
• Cross-Functional Influence
• Scalability Mindset
• Change Management
• Accountability & Ownership