Hospitality Valet Area Manager - Dallas, TX at LAZ Parking Texas, LLC – Dallas, Texas

Hospitality Valet Area Manager

The Hospitality Valet Area Manager supports the General Manager by providing direct oversight of valet operations across an assigned portfolio of locations. This role is responsible for ensuring safe, efficient, and hospitality-driven valet services in a 24/7 environment where customer experience, accessibility, and service excellence are critical.

As a company devoted to an employee-focused servant leadership culture, the Hospitality Valet Area Manager leads, coaches, and develops on-site leadership and frontline teams while implementing company programs and addressing the day-to-day operational needs of clients, guests, and stakeholders.

Principal Job Duties

• Provide direct operational oversight of valet teams across multiple locations.

• Support and develop Valet Managers and Supervisors to ensure consistent service delivery and accountability.

• Maintain strong working relationships with client leadership and key stakeholders.

• Ensure guest satisfaction through high-touch, hospitality-driven service standards.

• Oversee daily valet operations including high-volume entrances, traffic flow, and vehicle management.

• Monitor staffing levels, scheduling, and labor allocation to ensure operational efficiency and budget adherence.

• Ensure all team members follow safety procedures and compliance standards.

• Conduct regular site visits, audits, and performance reviews to ensure service and operational consistency.

• Drive performance through service metrics, operational KPIs, and financial accountability at each assigned location.

• Assist in budget preparation, labor management, and expense control.

• Support new site openings, operational transitions, and onboarding of new accounts.

• Implement service recovery strategies to address guest concerns in a professional and timely manner.

• Ensure compliance with all contractual obligations between the client and organization.

• Identify operational improvement opportunities and implement corrective action plans.

• Foster a guest-first culture aligned with organizational values and service standards.

• Support special projects and operational initiatives within the assigned area.

Education

• Bachelors Degree or equivalent work experience preferred.

• 35 years of leadership experience in valet, parking, hospitality, or related service industries.

• Required: Previous experience supervising or managing valet operations.

• Experience in multi-site or high-volume service environments preferred.

• Demonstrated experience leading teams and driving operational performance.

Skills & Competencies

• Strong hands-on leadership experience in fast-paced environments.

• Exceptional customer service skills with a hospitality-driven mindset.

• Ability to lead with professionalism and sound judgment.

• Strong coaching and team development skills.

• Excellent verbal and written communication skills.

• Ability to manage multiple sites and competing priorities simultaneously.

• Strong problem-solving and conflict resolution abilities.

• Knowledge of labor management, scheduling, and operational planning.

• Ability to interpret policies, procedures, and client service expectations.

• Willingness to work outdoors in varying weather conditions including heat, rain, and wind.

• Ability to stand, walk, and remain active for extended periods.

• Ability to lift, push, and pull at least 25 pounds.

• Ability to bend, stoop, squat, and move frequently throughout a shift.

The physical demands described are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

FLSA Status: Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.