Underwriting Coordinator at Genfinity Philippines, Inc. – Makati City

Kinetic is an insurtech leader specializing in tech‑driven workers’ compensation solutions for safety‑critical industries such as logistics, manufacturing, parcel delivery, and warehousing. The company pairs every workers’ comp policy with innovative safety technology—including proprietary wearable devices and AI‑powered injury‑prevention tools—to help organizations reduce workplace injuries by up to 60% and accelerate claims resolution. Backed by Nationwide, Kinetic empowers mid‑market employers to proactively predict risks, prevent injuries, and manage claims more effectively, ultimately improving workforce safety, lowering costs, and supporting faster return‑to‑work outcomes.

Position Summary
The Underwriting Coordinator supports the underwriting operations by managing incoming submission emails from broker partners, ensuring all required documents are provided, and coordinating with brokers to resolve any missing information. The role involves preparing complete submissions for Underwriter review using tools such as GDrive, carrier portals, and Salesforce. In addition to data entry and pre‑processing work, the associate provides daily customer service to brokers and policyholders, responding to requests for policy details, billing questions, and other account needs. This position requires strong attention to detail, efficient workflow management, and clear communication to maintain accuracy and support the overall underwriting process.
Roles & Responsibilities

• Data entry and reporting
• Document tracking & management
• Record updating in Salesforce (SFDC)
• Communication with brokers & internal teams
• Inbox management and work queue management
• Work prioritization and follow up
• Process documentation
• Adhere to all company policies and procedures, and local, state and federal laws and regulations
• Other duties as assigned

Qualifications

• Graduate of any related 4-year course
• Minimum of 1-2 years of work experience, preferably with Salesforce (SFDC)
• Prior experience in insurance underwriting, data entry or administrative roles is preferred
• Exposure to US healthcare is an advantage
• Proficiency in Microsoft Office Suite and familiarity with Salesforce (SFDC) or other CRM systems
• Exceptional accuracy in data entry and document management
• Ability to manage multiple submissions simultaneously and meet deadlines
• Strong written and verbal communication skills for effective interaction with brokers and internal teams
• High attention to detail with a commitment to producing high‑quality work
• Typing speed of over 45 words per minute is preferred
• Willingness to learn new processes and adapt to changes in a fast‑paced environment
• Willingness to learn insurance operations, terminology and underwriting workflows
• Insurance experience is a bonus, but not required
• Willingness to work onsite in Makati City during US business hours

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All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.

Genfinity as an Equal Opportunity Employer, believes in each person’s potential, and we’ll help you achieve yours.

All information will be kept confidential according to EEO guidelines.

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