Patient Access Services Rep/UKHC at University of Kentucky – Lexington, Kentucky

None

Standing, walking with pushing a Workstation on Wheels (up to 10lbs) for extended periods of time; sitting at computer workstation

This position is a swing shift. A swing shift means you would primary work dayshift with one shift being an evening/night shift (every other week)

Week 1: Thursday, Friday, & Saturday 6:45am – 7:15pm
Week 2: Sunday 6:45am – 7:15pm and Wednesday 6:45pm – 7:15am

Pattern: Week one you would work Thursday, Friday and Saturday dayshift. Week two you would work Sunday dayshift and Wednesday night shift. Then you will be off for 7 days returning to week one pattern.

The Patient Access Representative is responsible for providing registration activities for UKHealthCare patients including patient arrival, patient registration, ; collection and verification of demographic information and insurance/payer source information and correction of registration errors; patient complaints; as well as maintain HIPAA compliant and comply with all UKHC policies regarding patient privacy and confidentiality. This position will also participate in unit and Enterprise activities to improve efficiency, quality, safety, and patient satisfaction. Candidates must be able to handle a high stress and fast paced working environment.

Please apply for any and all positions you feel qualified. If you do not apply for a specific position, you cannot be considered for the position.

The ideal candidate will be customer service oriented; possess patient registrationand health insurance knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; excellent communication skills (both written and verbal); solid time management, critical thinking, follow-through, and planning and organizational skills are all critical to the success in this position and a high level of respect for confidentiality is a must

4 years of healthcare customer service experience preferred and previous experience working with patient scheduling is highly preferred.

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.