Junior Account Manager at D M Transportation Management Services – Lakeland, Florida

Are you someone who enjoys building strong relationships, solving problems, and helping businesses succeed? As a Junior Account Manager, you’ll be the go-to person for your customers — their trusted partner, strategic advisor, and day-to-day point of contact.

This is a relationship-driven, growth-focused role where you’ll spend 70–80% of your time directly working with customers and the remaining 20–30% leading internal projects like launching new shipping lanes, developing pricing strategies, and conducting quarterly business reviews.

If you enjoy being customer-facing, thinking strategically, and driving revenue growth — this is the role for you.

Essential Job Duties

• Serve as the primary liaison between our company and your assigned customers; building trust, understanding their goals, and ensuring we deliver real value to their business
• Manage a book of business with defined revenue goals; maintaining and growing account revenue while meeting (or exceeding!) quotas for each account
• Using market data, industry trends, and historical insights, develop and present freight rate quotes — whether for individual shipments or long-term contracts
• In addition to growing existing accounts, you’ll actively seek new customers through cold calls, emails, networking, and relationship building
• When service issues arise, you’ll take ownership — working with internal teams to resolve concerns quickly and maintain client satisfaction
• You’ll collaborate closely with the President of New Age Logistics and the Director of Operations, as well as other internal departments to launch new shipping projects, open new freight lanes, develop pricing solutions, conduct quarterly business reviews, and ensure customer requests are executed smoothly
• Stay in regular contact with your accounts to assess needs, clarify expectations, and uncover opportunities for growth

Required Qualifications

• High school diploma or equivalent
• 6+ months of customer service experience within an office environment
• Proficient in MS Office, emphasis in Excel
• Strong typing skills
• Effective negotiation skills
• Ability to remain calm under pressure and maintain composure
• Ability to efficiently pivot from one task to another throughout the day
• Team player with ability to influence execution
• Eager to learn and open to different methods of execution
• Strong sense of urgency
• Excellent verbal and written communication skills

Preferred Qualifications

• Account management experience
• New customer prospecting experience
• Experience managing multiple customers simultaneously
• Bachelor’s degree in business, supply chain, or related field
• Proficient with Power BI
• Bilingual, English/Spanish
• Strong data analysis skills

Why The Evans Network of Companies (ENOC) is Different

At ENOC, we’re more than a workplace—we’re a family. Here’s what sets us apart:

• People & Leadership: We prioritize building strong, meaningful relationships with our employees. Our leaders are approachable, supportive, and dedicated to fostering an environment of growth, trust, and open communication.
• Engaging Job Duties: We understand that fulfilling work leads to job satisfaction. At ENOC, we offer meaningful roles that challenge and empower employees to excel in their areas of expertise while providing the opportunity to make a tangible impact.
• A Family-Oriented Culture: We treat every employee like family. From offering support during life’s challenges to celebrating milestones together, the sense of community and genuine care here sets us apart. You won’t just work with colleagues; you’ll work with friends.
• Positive Work Environment: We foster a culture that emphasizes respect, collaboration, and well-being. The environment is designed to inspire creativity and productivity while promoting a healthy work-life balance, making it a place where you can thrive both professionally and personally.

What's in it for me?

• Individual Coverage Health Reimbursement Arrangement (ICHRA): Evans provides a monthly employer-funded allowance for employees to purchase the individual health insurance plan of their choice through our ICHRA partner, Take Command. This flexible model empowers employees to select coverage that fits their needs, location, and budget.
• Dental and Vision Insurance
• Company Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance
• Company Paid Short Term Disability Insurance
• Company Paid Long Term Disability Insurance
• Hospital Indemnity Insurance
• Long-Term Care Insurance Program
• Supplemental Term Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• 401K with up to 4% Employer Safe Harbor Matching
• Paid Vacation
• 8 Paid Holidays
• 1 Floating Holiday
• Identity & Fraud Protection
• Pet Insurance
• Paid on a weekly basis!
• Employee referral bonus program ($500)
• The opportunity to work with good humans!

Schedule - In Person, On Site

Monday - Friday, 8:00am - 5:00pm

Location Address

116 South Kentucky Ave, Lakeland, FL 33801

New Age Logistics, part of the Evans Network of Companies, is a Transportation 3PL (third-party logistics) company that relentlessly pursues excellence and growth. We build and value a high-engagement, high-trust culture that allows our team to thrive.