Product Manager at PROVIDER RESOURCES INC – Erie, Pennsylvania

Company Summary:
Healthcare is complex, often frustrating, and deeply consequential. At Provider Resources, we sit at the intersection of federal policy and real-world healthcare operations; helping resolve billing disputes that directly affect whether providers get paid and patients get care. Our work is governed by the No Surprises Act, and the stakes are real.

Role Summary:
We're looking for a Product Manager who wants to do meaningful work in a space that matters. You'll own real product surface, navigate a layered stakeholder environment, and help build a PM function working closely with Product management leadership. If you want a role where your work has visible impact and room to grow; this is it.

What You'll Do:

Own Your Product Surface
• Maintain and groom a prioritized backlog; write sharp user stories, define clear acceptance criteria, and keep the team unblocked.
• Translate ambiguous business needs into well-scoped, actionable requirements.
• Make confident prioritization calls and defend them with data and reasoning.
• Connect backlog priorities to business objectives. Drive the "why" behind the work and ensure the team is building toward outcomes that move the needle for PRI.

Ship Things
• Drive features from discovery through delivery; requirements, refinement, QA validation, and launch.
• Partner with engineers and designers to build solutions that are technically sound and user centered.
• Run sprint ceremonies: planning, standups, reviews, and retros.
• Contribute to evaluating and integrating AI-assisted tools and automation into product workflows where they add real value.

Navigate Stakeholders
• Work across diverse stakeholder map; operations, compliance, QA, engineering, and leadership. Often with competing priorities and tight timelines.
• Build trust with non-technical partners by communicating product decisions with clarity and context.
• Surface blockers early, escalate with context, and keep stakeholders aligned without over-meeting.

Document With Discipline
• Write and maintain product documentation, user stories, process flows, decision logs, and meeting notes.
• Contribute to audit-ready practices; in a federal healthcare environment, documentation isn't overhead, it's the job.
• Support a culture of written clarity that reduces ambiguity across the team.

Measure What Matters
• Define and track KPIs tied to product outcomes, not just output.
• Use data and user insights to sharpen priorities and close feedback loops.

Qualifications:
• 2–4 years in product management, business analysis, or a closely related role with real backlog ownership under your belt.
• Fluency in Agile/Scrum: you've written user stories, run sprints, and know what good looks like.
• Strong documentation habits. You write clearly, consistently, and with your audience in mind.
• Comfort with ambiguity. You don't need a perfect brief to get started.
• Strong written and verbal communication; you can write a crisp Jira ticket and a sharp exec summary.
• Outcome-oriented mindset. You think in business goals, not just features, and can articulate how your work connects to organizational priorities.
• Familiarity with modern product tools (Jira, Figma, Confluence, or equivalents).
• Bachelor's degree in Business, Engineering, Computer Science, or related field.

Preferred Experience:
• Experience in healthcare, federal contracting, or other regulated industries.
• Hands-on experience with AI-powered products or automation features, ideally in an operational or enterprise context.
• Exposure to workflow automation, RPA, or low-code
o-code platforms (e.g., Appian, Power Automate).
• Comfort operating in compliance-heavy environments where process rigor matters.
• Familiarity with data analytics. You don't need to be an analyst, but you can read a dashboard and ask the right questions.

EEO Statement:
Provider Resources, LLC is an Equal Opportunity Employer. We do not discriminate against qualified applicants based upon any protected group status, including but not limited to race, religion, color, creed, sex (including breastfeeding and related conditions), gender identity/gender expression, pregnancy (including childbirth and related conditions), national origin, ancestry, age, marital status, military or veteran status, sexual orientation, genetic information, physical or mental disability or medical condition as defined by applicable equal opportunity laws. Any request for accommodation can be directed to Human Resources.

Benefits and Compensation:
Provider Resources provides a competitive benefits package that includes access to Medical, Dental, and Vision Insurance, Life Insurance, Disability, Health Savings Account (HSA), Flexible Spending Accounts (FSA), Critical Illness, Accident, Legal and ID Theft, 401k plan, PTO. The anticipated salary range for fully qualified candidates applying for this role will be […] (not including discretionary bonus, equity, and benefits). The final salary offered will be dependent on several factors that include but are not limited to relevant previous experience including duration and type of experience within the industry, education, and internal equity.

HUBZone Preference: Preference will be given to individuals who reside in, or are willing to relocate to, a recognized HUBZone area. For more information, visit Go to www.sba.gov/hubzone for more information.