Senior HR Business Partner at 123Dentist – Toronto, Ontario

Who We Are

123Dentist is one of Canada’s largest and fastest growing dental support organizations. Powered by 450+ community-rooted clinics and 8,000+ team members, we are united by one shared mission: to make Canadians smile.

We provide the non-clinical backbone for dental teams across the country, offering HR, marketing, finance, operations, and procurement support so local clinics can focus on what matters most — their patients.

Learn more at 123dentist.com.

What We Offer

At 123Dentist, you’ll find opportunities to grow your career within a supportive, people-first network that values care, community, and collaboration.

We offer:

• Competitive compensation and benefits
• Professional growth and advancement opportunities
• A long-term career in a growing organization with clinics nationwide

Join a team that’s helping to make Canada smile — one caring appointment at a time.

Job Overview:

Reporting to the Director, HR Business Partnering, the Senior HR Business Partner will partner with the business in all aspects of Human Resources including training and onboarding, employee relations, investigations, risk analysis, reporting and analytics, performance management, and other day to day HR activities.

This role is key in providing HR guidance and customer service to all levels of leadership within the organization to ensure development and compliance with corporate policies, employment law, employment standards, and best practices.

The Senior HR Business Partner works both in the office and in the field (e.g., at clinics) within a high-performance, high volume work environment which optimizes internal processes and ensures all activities are well planned, coordinated, and directed while also satisfying the needs of the business partner objectives.

Responsibilities and Duties:

• Consult and build solutions with leaders to proactively identify needs, understand complex challenges, and provide recommendations for improvement in the way people management is carried out.
• Plan and develop HR strategies and solutions to meet business requirements of client areas while maintaining consistency and alignment with overall business objectives and policies set by the HR leadership.
• Participate in development, implementation and communication of company-wide HR projects, initiatives, policies.
• Coach and influence leadership on all areas of HR issues including performance management, employee relations, workforce planning, organizational design and resourcing, employee and organizational development, progressive discipline, talent management, succession planning, attraction and retention strategies, job evaluation, illness management.
• Continuously look to improve upon existing workflows and processes, creating new and updating Standard Operating Procedures (SOPs) as well as instructional training materials for the team under the direction of the Director of Human Resources.
• Manage the employee lifecycle at clinics, from assisting in onboarding new team members to employment changes to conducting exit interviews, including ways to automate those processes.
• Coach and mentor new members of the HR Tier 1&2 HRSC team on day-to-day tasks and be a point of contact for HR issues.
• Support the Director of HR for production of monthly/quarterly and annual HR metrics and reporting tied to business and HRSC.
• Manage and resolve mid-level employee relations issues, including conducting investigations.
• Provide HR policy guidance and interpretation on Labour Laws and Employment Standards across Canada.
• Any other duties as assigned by the HR leadership.

Accountabilities

• Work closely with the Regional Managers and other leaders to cultivate the 123Dentist culture; collaborate to create and implement best practices and policies that will govern the team to meet objectives.
• Build and maintain strong, influential working relationships with all client areas, including senior leadership to enable effective service delivery with high trust, credibility and influence.
• Build and maintain effective partnerships with HRSC, recruitment and payroll colleagues including subject matter experts.
• Facilitate teamwork and constructive working relationships within client areas, including use of conflict resolution techniques where appropriate.
• Education, Credential & Qualifications
• A university degree in a related Human Resources or Business field
• A minimum of 7-10+ years of experience as a Business Partner
• Human Resources Professional (CPHR, CHRP, CHRL etc.) designation
• Proficiency in MS Office (MS Excel, MS Word, MS Visio, MS Outlook, and MS PowerPoint in particular)

Required Skills & Abilities

• Strong analytical and problem-solving skills with the ability to develop comprehensive and strategic solutions to complex cases
• Good business acumen, project management skills, and understanding to allow appropriate partnership with client groups
• Strong interpersonal skills with knowledge and experience in HR consulting and facilitation, with the ability to assess leadership team capabilities and influence leaders to align with strategic HR goals
• Flexible and able to adapt to quickly shifting business priorities and demands
• Solid understanding of HR practices and processes, and attention to detail
• Strong investigation techniques, risk analyses, and reporting and analytics
• Customer service mindset in all HR functions
• Able to work autonomously and independently to support business operations
• Excellent communication (verbal and written) and interpersonal skills
• Strong customer relationship skills
• High degree of integrity, tact and empathy

HR Competencies

Decision Making & Problem Solving

• Think creatively to improve processes and efficiencies within the department and organization.
• Exercise sound judgment when addressing issues, with both internal and external stakeholders
• Anticipate implications of decisions made and prepare a response or solution to new problems that may arise
• Use effective problem solving, conflict management and negotiation skills to successfully resolve performance and disciplinary issues

Team Collaboration

• Engage with internal and external customers in a meaningful way that builds loyalty and trust
• Resolve any cross-boundary conflicts and provide coaching and accountability to maintain a harmonious team environment.
• Promote a positive and productive work environment by creating opportunities that motivate individuals to collaborate
• Encourage information-sharing and high-level communication at all times

Innovation and Change

• Recognize diverse backgrounds and needs within the organization
• Propose new methods and approaches that benefit the organization

Desirables

• Demonstrated ability to manage multiple priorities
• Strong understanding and knowledge in Labour Laws and Employment Standards across Canada

123Dentist is an equal opportunity employer committed to diversity and inclusivity. The organization strives to build a workforce that reflects the communities it serves, including individuals with disabilities. Accommodations are available upon request throughout the recruitment process. Please inform our team if you need assistance at any stage

Open role for an existing vacancy

We thank all candidates for their interest; however, only those selected for an interview will be contacted.

Job ID: 11016