What is the role of a Enterprise Customer Success Manager at Jobgether?

The Enterprise Customer Success Manager position at Jobgether is a Full-time or part-time position opportunity in the Customer Service field.

Where is this Enterprise Customer Success Manager job located?

United States, Other / Non-US, United States

What type of employment is offered for this Enterprise Customer Success Manager role?

Full-time or part-time position

What is the expected salary for this Enterprise Customer Success Manager job?

Compensation will be discussed during the hiring process.

How can I apply for the Enterprise Customer Success Manager position at Jobgether?

You can apply directly through the application link provided.

Enterprise Customer Success Manager at Jobgether

Enterprise Customer Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Enterprise Customer Success Manager in the United States.

We are seeking a strategic and experienced Enterprise Customer Success Manager to lead transformative initiatives and build lasting relationships with top-tier clients. In this role, you will drive proactive churn mitigation, revenue growth, and adoption of enterprise solutions across a complex customer portfolio. You will collaborate with cross-functional teams including Sales, Product, Operations, and Finance to deliver exceptional customer outcomes while influencing C-level executives. This position demands a combination of analytical rigor, strategic insight, and operational execution to shape customer success programs and ensure long-term business impact. The role is fully remote within the U.S., offering a dynamic environment for professionals with deep enterprise-level customer success expertise.

Accountabilities:

Lead strategic initiatives to proactively identify churn risks and ensure retention across a complex enterprise customer base
Drive revenue growth initiatives by expanding product adoption and identifying new opportunities for client success
Build and maintain strong relationships with clients, serving as a trusted advisor and strategic partner
Orchestrate internal resources to deliver seamless onboarding, enablement, adoption, and retention strategies
Conduct deep analyses of customer lifecycle metrics and implement strategies to optimize outcomes
Mentor junior team members, sharing best practices and elevating overall team performance
Interact with and influence C-level executives, presenting solutions for complex customer challenges

Requirements:

8+ years of enterprise-level customer success experience with a proven track record of driving outcomes and mentoring others
Demonstrated success in managing strategic initiatives and achieving advanced customer success and revenue goals
Strong analytical, problem-solving, and communication skills, with the ability to synthesize complex information into actionable insights
Experience working with SaaS, enterprise software, social media management, or local marketing solutions is preferred
Proven ability to influence and communicate with C-level executives and senior stakeholders
Bachelors degree or equivalent relevant experience
Desired: Fluency in French, Spanish, or German is a plus

Benefits:

Competitive base salary plus commission (typical range $110,000 - $150,000 USD)
Comprehensive health, dental, and vision coverage
Flexible paid time off and holidays
401(k) plan with employer match
Wellness incentives and quarterly wellness days
Remote-first work environment with unique employee engagement programs
Career growth opportunities and mentorship programs

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Enterprise Customer Success Manager at Jobgether – United States

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