Office Manager at Odyssey House Inc. – Salt Lake City, Utah

Odyssey House of Utah is seeking a Full-Time Office Manager!

• Manage a team of 2 employees
• Support with checking patients in/scheduling/etc when needed
• Cover front desk when an employee is out
• Ensure expectations/daily tasks are being met and completed
• Speak to unregulated patients
• Answer phone calls to schedule appointments, answer questions, connect with drug reps, etc
• Check all patient insurance for every appointment 3 days ahead
• Track all patient Medicaid changes for Billing team
• Track patient balances while checking insurance, leave notes in appointments to ensure balance collection
• Track no-show agreements for community patients, leaving notes in
• appointments for team to collect, as well as add to ‘No Show Agreement’
• spreadsheet
• Audit schedule for any blocks to ensure all patients needing to be rescheduled are contacted
• Sort fax folders
• Monitor Monday.com appointment requests/transitioning out sheets
• Monitor group chats
• Communicate with OH Residential Health Service teams to ensure their clients receive quality/prompt care at the clinic
• Input HCV Paperwork results into RedCap for DHHS records
• Collaborate with outside residential facilities (First Step, 7th Street, House of Hope) to coordinate care for their clients

Licensure / Education / Prior Experience Required:

• 2+ years of Office Manager experience preferred
• High school diploma
• Willingness and ability to pass a criminal background check
• First Aid and CPR Certification (available at Odyssey House)
• Must comply with annual TB tests and Flu immunization
• Must meet employment eligibility
• Must be able to work variable shifts as needed

Knowledge, Skills, and Abilities Desired:

• Passion for Community Service and helping others to realize their own potential.
• Communication Skills to problem solve directly with clients and other staff.
• Reliability to fill their support staff shifts and deliver on position responsibilities.
• Self-Starter qualities to independently address issues and needs in our organization community.
• Teachable - Willingness to learn and grow in their position.

Employment offers are contingent upon successful completion of required pre-employment screenings, which may include background checks, fingerprinting, applicable sex offender registry screenings for Adult Residential roles, and other position-related verifications. Roles requiring driving are subject to a Motor Vehicle Record (MVR) review and valid Utah driver’s license.

All employees of Odyssey House are required to adhere to: Odyssey House mission, philosophy, and scope of service; Division of Human Services Code of Conduct and all other relevant service contract requirement standards; ensuring a safe environment for all clients and staff; providing exemplary customer service to both internal and external customers; fostering a positive work environment; ensuring high-quality client care within the scope of the assigned position.

Each employee is expected to clearly understand roles and responsibilities regarding the following: Specific job positions, time management, personnel file requirements, client record system, incident reporting, mandatory training requirements, maintaining proper client boundaries, and individual rights of clients and staff.

EEOC Statement: Odyssey House is an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.