Express Writer at Parkway of Wilmington – Wilmington, North Carolina

Hyundai Customer Service Specialist

Full-time

Be a part of our dynamic family-owned company. Our fast- growing newly remodeled dealership is currently seeking a friendly professional who can manage customer inquiries and issues promptly, professionally and with integrity and tact. Our ideal candidate must be enthusiastic about promoting good relationships with our customers with the goal a repeat business. They must understand superb customer service and consistently have the desire to make our customers’ experience the best. Hours are Monday through Friday 7:30 am to 5:30 PM and every other Saturday 7:30 AM to 2 PM. Off on Sundays!

We offer a very friendly-clean environment, climate-controlled atmosphere, competitive hourly wage

including some commission, 401k with match, paid training, and competitive benefit package.

Job Duties:

• Greet every customer as they pull into the drive.
• Manages customer inquiries promptly and professionally.
• Conducts customer follow-up contact.
• Promotes good relationships with customers with a goal of repeat business.
• Schedules service department customer appointments, route and return phone calls.
• Heavy customer contact in a friendly, professional manner with customer satisfaction as a key driver.
• Leading / Walking customers to the waiting area, showing brief tour of Dealership (restroom, amenities, Sales Dept., etc.)
• Basic knowledge of recalls and services.
• Ability to schedule service appointments.
• Knowledgeable to navigate Reynolds & Reynolds to check customer history.
• Ability to navigate Reynolds & Reynolds to find out SOR status and vehicle status.
• Set the next service appointment if the Advisor is unable.
• Maintaining the fleet of Hyundai loaner vehicles.
• Keeping TSD updated multiple times a day with current info.
• Keeping track of all loaner agreements.
• Maintaining the loaner vehicles:
• Checking fuel levels and sending for fuel when needed.
• Maintaining prominent level of cleanliness in vehicle.
• Writing up and closing our loaner agreements with customers.
• Performing walk-arounds at check-out and check-in to check for and record damages (if applicable).
• Reporting ALL damages to Service Manager immediately.

Skills Required:

• People skills; Must have excellent customer service skills and experience.
• Professional personal appearance.
• Ability to be trained on dealer computer systems.
• Strong Computer skills.
• Telephone etiquette and customer service orientation.
• Reynolds & Reynolds experience extremely helpful.
• Reliable & Dependable

Expectations:

• Extreme focus on customer satisfaction and service.
• Positive energy, happy, and commitment to brand.
• Work 8 am to 5 pm with 1 hour break for lunch.
• Team player, willing to assist with cleanliness of service drive.
• Basic computer and data entry skills.
• Excellent phone etiquette.
• Clean driving record for last 3 years.
• Minimum high school diploma or equivalency diploma.

• Must be able to get to work and get to work on time.
• Excellent Customer Service Skills.
• Familiar with basic maintenance of vehicles.
• Intermediate level computer skills.
• Excellent phone etiquette.
• Great follow-up routine.