Membership Development Officer at Securityplus Federal Credit Union – Windsor Mill, Maryland

About Securityplus Federal Credit Union:

Since 1938, Securityplus Federal Credit Union has proudly served our members and communities as a not-for-profit financial institution. Our mission is to empower people with financial security, providing the tools, resources, and guidance they need to reach their goals with confidence.

Guided by our CARES values of Collaboration, Agility, Respect, Excellence, and Spirit, we create meaningful connections and deliver exceptional service in everything we do. We believe in doing what is right for our members, supporting one another as a team, and making a positive impact that extends far beyond our branches.

Our vision is to be our members’ first choice by providing experiences that inspire trust, confidence, and long-term relationships. When you join Securityplus, you become part of a purpose-driven team that believes in service, growth, and the power of community.

About this Role:

The Membership Development Officer is responsible for driving sustainable membership growth by strategically developing, acquiring, and managing Select Employer Group (SEG) partnerships. This role expands the credit union’s reach by establishing and scaling employer-based channels that build consistent pipelines for new-member acquisition and engagement.

The position leads the development and execution of SEG strategies, including partner identification, onboarding frameworks, and ongoing relationship management, ensuring each partnership delivers measurable growth outcomes. Working cross-functionally, the role aligns SEG opportunities with internal capabilities to support seamless onboarding and long-term relationship value.

Serving as a trusted ambassador of the Securityplus brand, the Membership Development Officer helps position the credit union as a relationship-driven financial partner committed to financial wellness and community impact. In this capacity, the role actively collaborates with internal teams and external partners to support engagement efforts and advance strategic partnerships that contribute to both membership growth and broader organizational impact.

This role operates in a developing program and will help build, refine, and scale processes as the SEG program grows.

In this full-time Exempt role, you’ll be responsible for:

Drive Membership Growth Through Strategic Employer Partnerships

Lead the development of new Select Employer Group (SEG) relationships aligned with organizational growth goals. Through proactive outreach, networking, and tailored presentations, you will build and manage a strong pipeline of prospective partners and guide each opportunity from initial engagement through activation.

Own the Full Lifecycle of SEG Partnerships

Manage the end-to-end partnership lifecycle from prospecting and onboarding to ongoing engagement and retention. You will ensure each SEG relationship is structured for long-term success and delivers measurable growth outcomes.

Cultivate and Sustain High-Value Relationships

Develop and maintain strong relationships with employer partners, HR leaders, and key stakeholders. You will design and execute structured engagement strategies that keep partnerships active, visible, and productive over time.

Deliver Exceptional Onboarding and Member Experiences

Lead onboarding sessions, enrollment events, and workplace engagement efforts that introduce new and prospective members to Securityplus. You will create accessible, high-quality experiences that demonstrate value from the first interaction.

Expand Membership and Deepen Engagement

Connect individuals to products and financial solutions that support their needs by bringing Securityplus services directly into workplaces and community settings. You will help transform initial engagement into long-term member relationships.

Collaborate Across Teams to Execute Effectively

Partner with Marketing, Retail, Lending, and Branch teams to align SEG initiatives with campaigns, products, and operational execution. You will ensure internal coordination supports a seamless partner and member experience.

Represent Securityplus and Grow Our Community Presence

Serve as a visible ambassador in the community, participating in networking events, business forums, and local partnerships. You will represent Securityplus in new and existing markets to strengthen brand visibility and generate new opportunities.

Contribute to Program Development and Growth Strategy

Support the ongoing development and refinement of SEG strategies, outreach approaches, and engagement models. You will help build scalable processes and contribute to the long-term growth of the program.

Deliver Measurable Results

Track, analyze, and report on key performance indicators, including SEG acquisition, partner engagement, and membership growth. You will own your pipeline and performance, driving results through disciplined execution and relationship management.

Model and Champion Our CARES Values

Consistently demonstrate Securityplus Federal Credit Union’s CARES values—Collaboration, Agility, Respect, Excellence, and Spirit—while fostering a culture of accountability, teamwork, and continuous improvement.

Deliver Strong Performance and Growth Outcomes

Drive results by consistently building and managing a strong pipeline of Select Employer Groups (SEGs), supporting membership growth through new partnerships and ongoing engagement. You will maintain regular outreach and prospecting efforts, lead onboarding and financial education activities, and actively participate in community and networking opportunities to expand visibility and impact.

What You’ll Bring to the Table:

• High school diploma or GED required.
• Three to five (3–5) years of experience in business development, community outreach, membership development, or relationship management
• Strong ability to build and maintain relationships with external partners, community stakeholders, and organizational leaders
• Ability to manage multiple partnerships and priorities simultaneously with strong organization and follow-through
• Effective presentation and communication skills
• Self-motivated with the ability to operate independently in a dynamic, evolving environment
• Results-oriented with a focus on driving measurable growth and engagement

Preferred:

• Bachelor’s degree in business, marketing, communication, or related field
• Experience with community partnerships, financial education programs, or employer engagement is strongly preferred
• Certified Credit Union Financial Counselor (CCUFC) designation.

Why You’ll Love Working at Securityplus:

Mission-Driven Organization:

You’ll be part of a credit union that empowers people with financial security.

Competitive Salary & Benefits Package:

We offer a competitive salary and comprehensive retirement benefits, including a 401(k) with company contributions, health, dental, and vision coverage, along with the opportunity to earn an annual performance bonus.

Opportunities for Career Growth:

We value internal development and offer opportunities for career progression into new roles and other departments.

Work-Life Balance:

We believe in work/life balance. No burnout allowed here!

Culture of Fun and Collaboration:

No egos, no endless meetings—just a team of passionate people who genuinely love working together.

Equal Employment Opportunity

Securityplus Federal Credit Union provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regard to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws.

Reasonable Accommodations Statement

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Securityplus Federal Credit Union to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Securityplus Federal Credit Union's Human Resources Department at 410.281.6200.

Physical Demands and Work Environment

This position involves typical office work such as the use of the PC, reviewing manuals and related office papers, the use of the telephone, fax, and photocopy machines. While performing the duties of this job, the employee is required to sit, occasionally stand, walk, reach, talk, and hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

At-Will Statement

Your employment with Securityplus Federal Credit Union is on an at-will basis, meaning either you or the Company can terminate the employment relationship at any time, for any or no reason, and with or without cause or notice. As an at-will employee, your employment with Securityplus Federal Credit Union is not guaranteed for any length of time.