Key Carrier (Team Lead in Training) at Woodcrest Ace Hardware Inc – Riverside, California

Position Summary
The Key Carrier supports store leadership by performing select supervisory and administrative tasks on an as-needed basis. This role serves as an entry point for employees being evaluated and trained for future Team Lead positions. Key Carriers may be scheduled Full Time or Part Time based on business needs.
Key Carriers assist with opening and closing the store, securing assets, handling basic cash procedures, and supporting daily operations when coverage is needed due to call-outs, vacations, or other staffing gaps. Leadership responsibilities are assigned primarily for training, evaluation, and coverage purposes. This position is first in line for promotion into Team Lead roles based on performance and business need. If a Full Time Key Carrier is passed over for advancement, they may be moved back into a non-leadership role to allow development of other candidates.
Primary Responsibilities
Store Operations & Leadership Support
• Open and close the store, secure the building, and set alarms with consistency and integrity.
• Balance cash drawers, prepare deposits, and obtain change as assigned.
• Act as floor supervisor when directed or when coverage is needed.
• Review basic daily reports and communicate relevant issues to management.
• Support inventory control processes, including receiving, stocking, and processing damaged goods.
• Maintain store standards for cleanliness, organization, and merchandising.
• Assist with implementing planograms and promotional setups as directed, contributing proactively to store presentation.
Customer Service
• Deliver helpful, courteous service to all customers, creating a welcoming environment.
• Use product knowledge to assist with selection and recommend related items.
• Perform core store services as needed.
• Maintain awareness of promotions and pricing and report errors promptly.
• Always keep the sales floor customer-ready through teamwork and proactive attention.
Team Support
• Model consistent, positive, and professional behavior aligned with our values of knowledge, integrity, proactive effort, welcoming service, and teamwork.
• Provide peer training on basic tasks when assigned.
• Support adherence to all safety, loss-prevention, and operational policies.
• Report incidents, accidents, or safety concerns immediately.
• Participate in daily huddles and communicate relevant updates to the management team.
Expectations
• Reliable, consistent attendance and strong attention to detail.
• Ability to follow instructions, accept coaching, and demonstrate readiness for leadership.
• Maintain professionalism and always uphold ACE Hardware customer service standards.
• Contribute positively to store culture through teamwork, honesty, a welcoming attitude, and continuous improvement of job knowledge.
• Demonstrate sound judgment and integrity in handling store assets and customer interactions.
Other Duties
Additional responsibilities may be assigned at the discretion of store management based on training needs, operational demands, or business priorities.