Enrollment Manager at Options For Learning – Baldwin Park, California

Enrollment Manager

Baldwin Park, Calif. | Office/other

About our organization

Since 1981, Options for Learning has been at the forefront of helping families break the cycle of poverty and improve their lives by providing tools to create a positive foundation for school, social, and life success. Our dedicated and passionate employees have helped our organization become one of Southern California's most innovative and progressive child development organizations, serving more than 9,600 children throughout the San Gabriel Valley.

About this position

The enrollment manager plays a key leadership role in supporting families by overseeing the full delivery of enrollment services for our Voucher Program, ensuring families receive a smooth, welcoming, and positive experience from start to finish. This position is perfect for someone who enjoys making a meaningful impact, improving processes, and helping families access the resources they need to thrive.

What you’ll be doing

• Supervising and evaluating the enrollment supervisors and program supervisors;
• Developing plans and strategies to maximize enrollment;
• Providing guidance and leadership in the training and evaluation of department staff as it relates to enrollment, data quality, record keeping, and organization policies and procedures;
• Communicating department needs and areas requiring improvement to the senior director of voucher programs;
• Maintaining knowledge of and following Child Care and Development Division regulations and contract requirements, funding terms, and conditions, Title V regulations, Community Care Licensing regulations, and applicable California State law;
• Representing the organization at meetings in the community;
• Accurately complete all assigned enrollment services reports on a timely basis, according to organization policies and procedures;
• Coordinating and managing all general office functions for the Voucher Program;
• Participating in management meetings;
• Maintaining rapport with parents, child care providers, and community partners, serving as the second level of administration regarding questions about enrollment;
• Reading and implementing all organization and program policies and procedures;
• Assisting the senior director of voucher programs as needed;
• Attending training as required;
• Performing other duties as assigned.

What you bring to the table

• Bachelor’s degree in social work, psychology, or a related field;
• Three years of management experience in a child development or social service program setting, or in a related industry;
• Strong leadership and interpersonal skills with an ability to collaborate and influence;
• Strong attention to detail, effective time management, and organizational skills;
• Ability to independently identify problems, needs, and opportunities for improvements and develop and implement action plans or solutions;
• Ability to work well with people, with sensitivity to the needs of children and families;
• Ability to correctly and effectively communicate in written and oral English.
• Strong computer and data analytic skills, with proficiencies in Microsoft 365 (Outlook, Teams, Excel, etc.);
• Successful background screening;
• Passion for the mission and goals of the organization, with a commitment to providing quality care and education to children and families in need;
• Five years of experience in Options for Learning’s Voucher Program and subsidy contracts (preferred);
• Command of Spanish, Cantonese, Mandarin, or Vietnamese (preferred);
• A California driver’s license, daily use of an automobile, and automobile liability insurance (preferred).

What we can offer you

• Medical/dental/vision for part- and full-time employees (organization pays up to 95% of employees’ premiums; prorated for part-time);
• Organization-paid and matching retirement plan;
• Professional growth opportunities, including free child development courses and college reimbursement;
• Generous and flexible PTO;
• Dedicated, mission-driven colleagues, and much more!

Job specifications

• Reports to the senior director of voucher programs;
• Exempt, full-time, year-round position;
• Eight-hour workday, four-day workweek;
• Hybrid work schedule with approval by management;
• Organization-wide winter break;
• Limited evening or weekend work may be required;
• Employment, responsibilities, compensation, and other factors may be affected by changes in governmental regulations, the organization’s contracts, or at the organization’s discretion.

Salary

• $88,000 - $117,000 per year (candidates should anticipate receiving an offer within the first quartile of the salary range).?