Client Care Specialist, Veterinary Medicine at Ethos Veterinary Health – San Carlos, California

Part Time Client Service Coordinator – Veterinary Vision (Ophthalmology Specialty)

Compensation: $22–$26/hr

Veterinary Vision, a leading veterinary ophthalmology practice, is seeking a Part Time Client Service Coordinator to provide exceptional administrative support for our patients and their owners. If you deliver outstanding customer service and enjoy working in a fast-paced, specialty medical environment, we want to meet you!

• Make a meaningful impact supporting pets with eye conditions

• Work closely with a compassionate, highly skilled veterinary team

• Join a specialty practice where organization and communication truly matter

• Opportunity to grow in a unique and rewarding area of veterinary medicine
  

Primary Responsibilities
Phone & Communication Support

• Answer and triage incoming calls with professionalism and accuracy

• Provide clients with information on ophthalmology services, scheduling, and follow-up care

• Manage emails and relay messages between clients and medical staff

Administrative & Client Service

• Schedule appointments and procedures; support daily calendar management

• Greet clients, complete check-in/out, and process payments

• Maintain accurate, confidential patient and client records

• Assist with billing, invoicing, and general administrative tasks

• Keep the reception area clean, organized, and welcoming

• Support emergency or urgent situations calmly and efficiently

• Exceptional customer service and communication skills

• Warm, empathetic demeanor with a genuine love for animals

• Strong organizational abilities; comfortable with multitasking

• Professional appearance, tone, and reliability

• Positive attitude and ability to stay calm under pressure

• Basic computer skills and willingness to learn veterinary software

• High school diploma or equivalent

• 1+ year customer service experience (veterinary or medical preferred)

• 1+ year hospitality, front desk, or call center experience

• Strong computer and data-entry skills; MS Office proficiency

• Ability to type 45+ wpm and use 10-key

• Part-Time

• Weekends and some holidays required

Ready to join a compassionate team that helps pets see, and live, better? Apply today to Veterinary Vision!