Receptionist at CHC Addiction Services – Akron, Ohio
CHC Addiction Services
Akron, Ohio, 44305, United States
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About This Position
Receptionist
Non-smoking facility.
CHC is a non-profit social service agency in the Akron area whose mission is to treat, inspire, support and empower individuals and families impacted by the disease of addiction. CHC has been a critical part of Ohio's efforts to treat and prevent substance use disorders since 1974.
We are currently looking for a Receptionist for our 725 location. This role is the first point of contact for patients and visitors at our facility. This role involves managing front-desk operations, including greeting patients, answering phones, scheduling appointments, verifying insurance, and performing general administrative tasks to support clinical staff and ensure smooth office operations.
We are currently looking for a Receptionist for our 725 location. This role is the first point of contact for patients and visitors at our facility. This role involves managing front-desk operations, including greeting patients, answering phones, scheduling appointments, verifying insurance, and performing general administrative tasks to support clinical staff and ensure smooth office operations.
Duties Include:
- Greet and check in patients in a courteous and professional manner.
- Answer multi-line phones, screen and direct calls, take messages.
- Schedule, reschedule, and confirm patient appointments.
- Verify patient insurance and obtain pre-authorizations when required.
- Collect co-pays, balances, and other payments at the time of service.
- Maintain patient records and ensure that necessary documents are completed.
- Ensure HIPAA compliance and patient confidentiality at all times.
- Communicate effectively with physicians, nurses, and other healthcare team members.
- Maintain the reception area in a clean and organized manner.
- Handle incoming and outgoing mail and faxes.
- Assist with administrative duties such as data entry, filing, and inventory of office supplies.
Minimum Requirements: High school diploma or GED required; additional administrative training is a plus. Minimum of 1–2 years of experience in a medical or healthcare office preferred. Familiarity with electronic health records (EHR) systems; Credible etc. Basic understanding of medical terminology and insurance processes. Strong communication and customer service skills. Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Why you would love it here:
- Medical, dental and vision benefits for employees working 30+ hours weekly!
- 32 paid days off per year! (holidays, vacation, personal and sick days!)
- Referral Bonuses!
- 403b, with company match after one year!
- Professional licensure fee reimbursement!
- Company Sponsored Training Opportunities – based on position
- Employee Assistance Program (including Health Management, Family Support and Financial Advice/Assistance)!
CHC is an Equal Opportunity Employer and Provider of Services.
Non-smoking facility.
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Job Location
Akron, Ohio, 44305, United States
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Job Location
This job is located in the Akron, Ohio, 44305, United States region.
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