What is the role of a Marine Field Service Engineer at ILMOR ENGINEERING, INC.?

The Marine Field Service Engineer position at ILMOR ENGINEERING, INC. is a Full-time or part-time position opportunity in the relevant field.

Where is this Marine Field Service Engineer job located?

Vonore, Tennessee, 37885, United States

What type of employment is offered for this Marine Field Service Engineer role?

Full-time or part-time position

What industry does this Marine Field Service Engineer position belong to?

This role spans multiple industries.

How can I apply for the Marine Field Service Engineer position at ILMOR ENGINEERING, INC.?

You can apply directly through the application link provided.

Marine Field Service Engineer at ILMOR ENGINEERING, INC.

Marine Field Service Engineer

MARINE FIELD SERVICE ENGINEER - Vonore, TN

Join our team in a pivotal role dedicated to delivering exceptional service and technical expertise to one of Ilmor Marine's largest OEM partners. In this position, you'll serve as the primary on‑site technical resource for our marine engines, providing strategic, hands‑on support to boat builders. You will lead troubleshooting and diagnostics, address quality-related inquiries, and drive continuous improvement while building strong, productive relationships with OEM representatives.

This role is an excellent fit for a self‑starter with high energy, strong people skills, mechanical/hands-on skills and a genuine passion for helping others—both over the phone and in person. Success in this position requires deep automotive or marine engine knowledge, a commitment to high-quality data and documentation, and a confident, solutions-oriented mindset.

Location: Vonore, TN

Training & Onboarding: Initial training will take place in both New Hudson, MI and Vonore, TN. During the first six weeks, you will also travel to our new Marine Engine Technical Center in New Hudson for scheduled onboarding sessions.

Schedule: Full time, year-round position. Standard Day Shift: 8am - 5pm, all hours on-site

Benefits: Day-1 Medical, Dental and Vision Coverage, 401K, and more

Salary Range: Based on experience, $80,000+/year

Expected annual travel: 20% per year for customer support, training, etc.

Essential Duties

You will be the central conduit of day-to-day communication between Mastercraft Production, Ilmor Service, and Ilmor Engineering.
Spearhead continuous improvement activities targeted at reducing issues, time to install or improve overall effectiveness of Ilmor products in our customers boats.
Provide daily on-site technical engine support at Mastercraft manufacturing facilities
Providing hands-on, time-critical, troubleshooting and support for Ilmor Marine engines and products
Document and track time spent on various service items, identify trends, and establish corrective action plans.
Promptly return emails and phone calls from customers and Ilmor colleagues
Provide onsite technical training to the customer's manufacturing staff
- Onsite warranty support
- Engineering support as needed
- New boat testing & support
- Assist with boat operation, product installation, and on-water testing
- Other Duties as required

Pit Lane, Email and Phone Support

Assist dealers, OEMs, and end users with engine diagnostics using our customized Pit Lane database tool for instant communication, along with email and phone calls
Return emails and phone calls to dealers, and end users.
Assist in writing service bulletins (gather engineering & operation support as required)
Write technical documentation (work steps) to support the installation technicians
Provide technical information for our owner's manuals
Write documentation of troubleshooting procedures to include in our Tech Tips publications for customers
Support our big annual peak season for the Customer Experience Team: 90 Days of Summer

Qualifications

Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Manufacturing Engineering, or equivalent
2+ years of experience working with internal combustion engines, either professionally or as a hobby
2+ years of boating experience
2+ years' experience utilizing Microsoft Office products, including Word, Excel and Outlook
1+ years of experience working in a customer-service role
Exceptional communication skills, both written and verbal
Able to travel domestically, often with very limited advanced notice.

Skills & Abilities

Functional knowledge of the marine industry and powertrain engines
Ability to work independently
Consistently upbeat, empathetic, and reliable
Time Management — Managing one's own time and the time of others.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Safe boat operation (recreational marine boats, e.g. towsports)

Physical Requirements/Work Environment

The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.
While performing the duties of this job, the employee is regularly required to sit or stand. The employee is frequently required to use their hands and fingers to handle, feel objects, use tools or controls, and climb or balance. The employee is occasionally required to walk, reach with hands and arms, kneel, crouch, crawl, and talk or hear.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, risk of electric shock, and explosives.
The noise level in the work environment is usually moderate. However, some instances of this job may require work in areas where ear protection is necessary.

Marine Field Service Engineer at ILMOR ENGINEERING, INC. – Vonore, Tennessee

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