Housing Navigation Program Manager at United Way of Greenville – Greenville, South Carolina
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About This Position
GREENVILLE TOGETHER: Housing Navigation Program Manager
About Greenville Together
Greenville's United Effort to Functionally End Homelessness
Greenville Together: A Home for All is a coordinated, community-wide initiativebacked by United Way of Greenville Countycommitted to functionally ending homelessness in Greenville. Our goal is to prevent homelessness whenever possible, and when it does occur, ensure it is rare, brief, and non-recurring through a comprehensive, systems-level response.
Position Title: Housing Navigation Program Manager
Reports To: Director of Greenville Together
Position Summary
The Housing Navigation Program Manager provides strategic leadership for Greenville Together's housing navigation system. This role is responsible for designing and managing the housing navigation strategy, supervising housing navigation staff, expanding housing supply partnerships, and leading the development of a shared technology-based housing inventory infrastructure across the homelessness response ecosystem.
This position operates at both the system and program levelensuring housing supply aligns with community demand while strengthening landlord engagement, data infrastructure, and cross-sector coordination.
Key Responsibilities
Lead Greenville Together's housing navigation strategy in alignment with overall initiative goals.
Supervise and lead Housing Navigator(s), establishing clear expectations, workflow systems, and accountability structures.
Build and maintain high-level relationships with landlords, property managers, developers, housing authorities, and housing providers.
Lead housing supply expansion efforts, including recruitment and retention strategies.
Convene and facilitate a Housing Advisory Committee on a regular basis to strengthen partnerships and address system-level barriers.
Design and oversee a centralized housing inventory and tracking system to be used across the homelessness ecosystem.
Monitor housing pipeline performance, including placement timelines, unit utilization, and retention trends.
Identify system bottlenecks and implement process improvements to accelerate housing placements.
Ensure accurate data collection, reporting, and dashboard development for leadership, funders, and partners.
Align housing navigation efforts with outreach, shelter, shelter-to-home, and street-to-home programming.
Provide regular performance updates to the Director and Steering Committee as requested.
Qualifications
5+ years of progressive experience in housing navigation, housing program management, landlord engagement, affordable housing development, or homelessness response systems.
Bachelor's degree preferred in public administration, urban planning, social work, business administration, nonprofit management, or a related field.
At least 2 years of supervisory or team leadership experience.
Demonstrated experience building and sustaining landlord or housing provider partnerships.
Experience managing or implementing housing data systems, centralized housing pipelines, or shared inventory infrastructure strongly preferred.
Strong strategic planning, systems design, and performance management capabilities.
Ability to operate effectively in a complex, fast-paced, and evolving environment
United Way of Greenville County offers competitive compensation based on prior experience and qualifications as well as comprehensive benefits in order to best support our people. Benefits we offer include health, dental and vision insurance where United Way of Greenville County pays generously towards the cost of these benefits for employees and their families.
United Way of Greenville County is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit, and business need.