CRM Project Manager at Imperial Management Administrators Services Inc – Pasadena, California

CRM Project Manager

Responsibilities:

Own the end-to-end delivery of CRM program, including planning, budgeting, resource allocation, timeline management and stakeholder communication

Prioritize features and enhancements based on business impact, user feedback, and technical feasibility

Lead cross-functional planning sessions to ensure roadmap transparency and alignment

Collaborate with business units to gather requirements and translate them into scalable CRM solutions

Oversee system configuration, customization, and integration with other enterprise applications

Lead the design, coordination, and implementation of data interfaces between the CRM and core systems

Manage relationships with external vendors, consultants, and CRM support

Ensure data integrity, security, and compliance within the CRM environment

Monitor system performance and user adoption and implement continuous improvements

Develop and maintain documentation, training materials, and user support resources

Stay current with CRM updates, features, and best practices

Qualifications:

Required

Bachelor's degree in Computer Science, Information Systems, or other related field required

7+ years of experience in IT program/project management, with at least 3 years focused on Salesforce CRM

Strong understanding of CRM business processes, data models, and integration strategies

Proven ability to manage complex projects with multiple stakeholders

Excellent communication, leadership, and problem-solving skills