Collections Specialist at Lytx, Inc. – Framingham, Massachusetts

Lytx, Inc. is proud to be an equal opportunity/affirmative action employer and maintains a drug-free workplace. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. EOE/M/F/Disabled/Vet.

Collections Specialist
Office - Framingham, MA

Full time
R-4126

We are seeking a highly motivated Collections Specialist to take ownership of a designated Accounts Receivable portfolio of Mid-Market and Enterprise B2B clients. In a subscription-based business, timely collections directly impact growth, retention, and operational stability. The role requires a results-driven mindset to analyze and proactively follow-up on outstanding accounts receivable balances. Responsibilities include resolving customer billing inquiries, partnering cross-functionally to clear disputes, and supporting cash application efforts. Success in this position depends on strong communication, accountability, and the ability to drive issues through to resolution.

You'll Get To:

• Analyze AR Aging reports and Collections portal to prioritize collection efforts
• Research to identify issues attributing to account delinquency and resolve them by working with the customer as well as internal groups
• Execute consistent outreach (e.g. calls, emails) in a professional manner while keeping and improving customer relations
• Identify high-risk accounts that need to be discussed with management
• Collect and process customer payments accurately in accordance with payment due dates
• Maintain accurate documentation of collections activity and customer statuses in the collection systems daily
• Conduct invoice to contract analysis to provide clear explanations to clients
• Contribute to the team’s DSO and Cash Collections goals to strengthen cash flow
• Perform other duties as assigned

What You'll Need:

• Minimum of 4 years of B2B Collections experience in a fast-paced environment, including interactions with Mid-Market and Enterprise client bases
• Experience in Software-as-Service or Subscription-Based model a plus
• Strong Communication, Problem Solving, and Analytical skills required
• Detail-orientated and Task-driven
• Ability to work independently and adapt to a constantly evolving environment
• Proficiency with Microsoft Office (Outlook, Excel, PowerPoint, Word)
• Experience working with NetSuite and Salesforce is a plus

Benefits:

• Medical, dental and vision insurance
• Health Savings Account
• Flexible Spending Accounts
• Telehealth
• 401(k) and 401(k) match
• Life and AD&D insurance
• Short-Term and Long-Term Disability
• FTO or PTO
• Employee Well-Being program
• 11 paid holidays plus 1 inclusive holiday per year
• Volunteer Time Off
• Employee Referral program
• Education Reimbursement Program
• Employee Recognition and Appreciation program
• Additional perk and voluntary benefit programs

Hourly rate is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. This position is also eligible for an incentive compensation plan. The expected hiring hourly rate for this position is:

$25.96 - $32.69

Innovation Lives Here

You go all in no matter what you do, and so do we. At Lytx, we’re powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that’s what we do. Join our diverse team of hungry, humble and capable people united to make a difference.

Together, we help save lives on our roadways!

Lytx, Inc. is proud to be an equal opportunity employer. We’re committed to building a diverse and inclusive workforce and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. We are committed to providing reasonable accommodation for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email TA@lytx.com.  Lytx conducts background checks on applicants who receive a conditional offer of employment in accordance with applicable local, state, federal and regional laws. Qualified applicants with arrest or conviction records will be considered. Background check results may potentially result in the withdrawal of a conditional offer of employment and will be made in accordance with all applicable local, state, federal and regional laws.

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