Manager, Account Management Team at Kinetic – New York, New York

Backed by Nationwide, Kinetic is a tech-first Managing General Agent (MGA) focused on leveraging AI-driven technology and expert human support to transform workers' compensation claims management. By utilizing data to create actionable steps from the moment of injury through closure, Kinetic works to reduce workplace injuries, streamline the claims process, and lower premiums for midsize and large businesses in safety-critical industries like parcel delivery, manufacturing, and wholesale/warehousing operations. We also work directly with enterprise clients.

We’re a remote-first team headquartered in New York City, growing fast—10x in the past two years—and driven by accountability, continuous improvement, and collaboration. If you're excited to build a career with impact, we’d love to meet you.

Kinetic was named to Business Insurance's Best Place to Work in Insurance 2025.

Kinetic is seeking a Manager, Account Management Team to join our dynamic Insurance Operations team. In this role, you’ll leverage your extensive expertise in team building, employee management, and attaining team performance goals. You’ll play a key role in driving positive outcomes by identifying high-risk exposures, facilitating mitigation opportunities, and collaborating with internal teams to reduce policyholders’ total cost of risk. As an operations leader, you’ll also provide strategic insights, and support data-driven decision-making to improve key results.

The current role will step into a mix of claims support for target accounts, and making sure our team is enabled to have constructive conversations about the value of empowerment to policyholders and actions they can take to drive better claims outcomes. However, over time, we envision that our product will do more and more of that heavy lifting and the real focus of this role will be to make sure our book of policyholders is engaging with our platform and getting value out of our software.

This is an exciting opportunity to work at the intersection of insurance and technology, contributing to the evolution of a tech-enabled workers’ compensation solution.