Welcome Team and Retail Assistant at Theodore Roosevelt Presidential Library Foundation – Medora, North Dakota

THE THEODORE ROOSEVELT PRESIDENTIAL LIBRARY FOUNDATION

“Believe you can, and you’re halfway there.” -Theodore Roosevelt

Since 2014, the Theodore Roosevelt Presidential Library Foundation (TRPLF) has been planning and building a new, ambitious kind of presidential library and museum. Other presidential libraries tell the story of a single individual, but the Theodore Roosevelt Presidential Library (TRPL) – being built more than a century after T.R.’s death – will do more than preserve history. The TRPL will be a people’s library, bringing Roosevelt’s values and relentless spirit to life at a critical time in our nation and world, while simultaneously championing the stories of all who “dare greatly, think boldly, care deeply, and live passionately.”

The library is currently being constructed in Medora, North Dakota, with a milestone planned for July 4, 2026 – America’s 250th anniversary. Participants at the TRPL will learn from – not just about – Roosevelt’s story, being transformed into the same stunning Badlands that served as the fulcrum in T.R.’s incredible life story.

Guided by the pillar principles of leadership, citizenship, and conservation, the Foundation has partnered with innovative partners – like the award-winning architecture firm, Snøhetta, and the best-in-class story crafters, the Future of Storytelling – to build an institution like no other. With plans to be the most sustainable presidential library and campus ever, a revolutionary approach to interpretive design, and programming that will spread the library’s message into neighboring Theodore Roosevelt National Park and beyond across the globe, the opportunity to join a talented team in building and opening this institution is truly unique.

About the Role

The Welcome Team & Retail Assistant is a frontline, visitor-facing role that helps ensure every person who walks through TRPL’s doors feels welcomed, oriented, and supported. This role combines greeting, admissions support, wayfinding, and retail assistance, serving as a key point of connection between visitors and the Library’s mission. Working closely with the Visitor Experiences and Retail teams, this position plays an essential role in shaping first impressions, supporting smooth daily operations, and creating a high-quality, values-driven experience for all.

Core Competencies

Responsibilities

• Welcome and orient visitors upon arrival, providing clear, friendly guidance that sets the tone for a positive and engaging visit.
• Support admissions and access processes, including ticket scanning, wristband distribution, and basic troubleshooting, ensuring efficient and accurate entry.
• Deliver excellent retail service, assisting with purchases, answering product questions, and maintaining a clean, well-presented shop environment.
• Provide wayfinding and general information, helping visitors navigate exhibits, amenities, and daily programming with confidence.
• Model TRPL’s service standards, including accessibility awareness, inclusion, and respectful engagement with diverse audiences.
• Respond to visitor questions or concerns, escalating issues appropriately and supporting service recovery when needed.
• Maintain operational readiness, including restocking retail items, organizing welcome areas, and following opening and closing procedures.
• Collaborate across teams, sharing observations, visitor feedback, and operational insights with supervisors.

Requirements

• Requires standing for extended periods and occasional lifting (up to approximately 25 lbs).
• Onsite role based in Medora, North Dakota.
• May include evenings, weekends, and holidays based on operational needs.
• No routine travel required.

Benefits

Full benefits include 403(b), medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability, as well as 20 days of paid time off and 10 days of holidays.

EEO Statement

The Theodore Roosevelt Presidential Library Foundation (TRPLF) is committed to creating a diverse, equitable, and inclusive environment. TRPLF does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law as a provision of employment opportunities and benefits.

Reasonable Accommodation

The Theodore Roosevelt Presidential Library is committed to creating a welcoming, inclusive, and accessible environment. If you require a reasonable accommodation to complete your application, participate in an interview, or otherwise navigate our hiring process, please email careers at trlibrary.com. Our team will connect with you to explore the best way to support your experience. Our team will connect with you to explore the best way to support your experience.