Medical Surgical Manager at Sheridan Memorial Hospital – Sheridan, Wyoming

JOB SUMMARY

Responsible for direction of patient care that promotes safety and well-being of all patients in the Medical -Surgical Unit on a twenty-four-hour basis. Plans, directs, coordinates and evaluates the overall clinical nursing practice and administrative activities, including fiscal, material and human resource management. Participates in the development and implementation of hospital policies and procedures. Maintains open communication with all staff to promote improvement in performance. This position requires a sound knowledge of nursing practice, exceptional leadership abilities, and solid problem-solving skills. Maintains performance improvement activities within the department and participates in Quality Improvement activities.

• Responsible for direction of the medical-surgical staff. Provides effective leadership; supports and empowers staff to embrace the mission and goals of the hospital.


• Coordinates and directs patient care to ensure patients’ needs are met, and hospital policy is followed. Consults other departments, as appropriate, to collaborate in patient care and provide for an interdisciplinary approach.


• Maintains a good working relationship both within the department and with other departments.


• Communicates appropriately and clearly with physicians, staff, Director of Nursing Services, Chief Nursing Officer and administrative team.


• Demonstrates an ability to be flexible, organized and function under stressful situations.


• Responsible for performance improvement activities for Medical-Surgical Services. Educates staff on the PI process. Participate in PI data collection, indicator development, and evaluation criteria. Involved in at least one PI activity for each department per year. Maintains appropriate quality control programs.


• Performs probationary and annual employee performance evaluation, competency clinical skills assessment and age-specific competency assessment for nursing staff within the Medical-Surgical department.


• Keeps employees informed about their work assignments, work progress, and opportunities for advancement.


• Participates in the development, implementation, review, and revision of departmental policies and procedures.


• Assures documentation meets current standards and policies.


• Responsible for interviewing, hiring, training, developing, disciplining, and terminating employees within the departments of oversight.


• Develops, justifies and maintains a fiscal budget for those departments.


• Complies with ongoing departmental inspections of equipment and physical space. Makes recommendations regarding equipment utilization and needs.


• Knowledge of the 5 Rights of Delegation: right task, circumstance, communication, person, supervision, and feedback.


• Conducts regular staff meetings with unit education for each shift. Maintains documentation of meetings and provides written minutes for absent staff.


• Conducts all aspects of supervision in a firm, fair, and consistent manner. Gives positive feedback publicly and constructive criticism thoughtfully and privately.


• Ensures that all rules and regulations are observed by employees, to include overall corporate compliance and compliance with JCAHO standards.


• Participates in strategic planning for the department.


• Attends a minimum of 75%% of Department Head meetings per year.


• Demonstrates knowledge of the Five Medication Rights with regard to patient age and condition. Reduces the potential for medication errors.


• Performs patient care responsibilities, considering needs specific to the standard of care for the patient’s age.


• Demonstrates knowledge of the principles of growth and development over the life span and the skills necessary to provide age appropriate care to the patient population served. Able to interpret data about the patient’s status in order to identify age-specific needs and to provide appropriate care.


• Ability to perform a head-to-toe assessment and reassessments on each patient population served, as per policy.


• Ability to adequately assess and reassess pain. Utilizes appropriate pain management techniques. Educates the patient and family regarding pain management.


• Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/healthcare errors.


• Treat patients and their families with respect and dignity. Identifies and addresses the psychosocial, cultural, ethnic, and religious/spiritual needs of patients and family.


• Functions as a liaison between patient/family and physicians, other healthcare providers, and administration.


• Formulates a teaching plan based upon identified learning needs and evaluates the effectiveness of learning. Including the patient’s family in the teaching process, as appropriate.


• Interacts professionally with the patient and their family and involves them in the formulation of the plan of care.


• Demonstrates an ability to assist physicians with procedures. Able to perform services requiring technical and manual skills.


• Demonstrates adherence to infection control policies. Uses PPE correctly.


• Demonstrates knowledge of OSHA regulations: complies with Blood-borne Pathogen, TB exposure plans, and Hazardous Waste Management Program.


• Able to perform all age specific competencies for populations served.


• Able to perform all unit specific competencies of clinical areas worked.

Leadership and Human Resource Management:
Demonstrates consistent leadership performance and behavior by actively being engaged in making SMH/BHHN a five-star provider of quality care by being a positive force within the organization and actively promoting teamwork and harmony. Delegates effectively and supervises follow-through. Persuasive, fair, impartial, sets high standards, and ensures clear focus and direction. Achieves desired results with support, confidence and integrity. Regularly recognizes the achievements of others. Leads others to success, supporting individual and team accomplishments.
Supervisory duties and responsibilities include:

• Writes and conducts annual performance appraisals and ensures regular ongoing feedback, coaching, and communication with staff.


• Ensures a high level of performance standards and achievement to meet organizational needs and business goals.


• Provides development opportunities for staff to broaden and enhance skills and abilities.


• Administers organizational policies and procedures.


• Ensures compliance with safety policies and good housekeeping.


• Manages initial training of new employees and ongoing training as required.


• Promotes an environment that fosters team work and commitment to satisfy customer requirements.

MINIMUM QUALIFICATIONS - Education / Experience / License and Certifications

• Current Wyoming Registered Nurse Licensure without restrictions.


• Minimum of 3 years supervisory experience, preferred.


• Minimum of 3 years of related experience, preferred.


• BSN required or equivalent esperience; Master's degree in Nursing or related field preferred.


• BLS certification, required


• Specialty course certifications for any clinical area worked, preferred


• Behavioral de-escalation training certification or ability to participate in SMH provided training within 1 year of the position start date, required.


• ACLS certification within 1 year of the position start date, required.

• Basic computer knowledge, proficient in word and excel.


• Proficient in the use of Lean management practices.


• Excellent written and verbal communication; proficient use of English language.


• Exercises a high degree of initiative, judgment, and discretion.


• Demonstrates solid abilities to analyze situations accurately and taking effective action.


• Establishes and maintains effective work relationships establishing and maintaining effective working relationships.


• Proficient in organizing work, delegating and achieving goals and objectives.


• Demonstrates high level of judgment and discretion in developing, interpreting, and implementing policies and procedures.


• Works effectively with physicians, other medical staff, and external agencies.


• Demonstrates excellent customer relations skills.


• Specific demands not listed: Possible exposure to blood and or body fluids / infectious disease / hazardous waste requiring the use of Personal Protective Equipment. Exposure to odorous chemicals / specimens and Latex products. Pre-employment drug and alcohol screening is required.