System Diagnostic - ITM - 3.0 Customer Support at Liveops

System Diagnostic - ITM - 3.0 Customer Support

Are you an entrepreneur, motivated by the freedom to choose? Do you yearn for the ability to balance your busy life? Has your experience shown you these things cannot be found within the constraints of the traditional job market and workplace?

Liveops is seeking work-from-home, self-employed Independent Contractors (ICs) to provide remote virtual teleservices to Liveops portfolio of clients. This portfolio is a collection of well-known brands spanning Retail, Healthcare, Insurance, Energy and Tax Software. Liveops has best in class, remote work from home self-employed opportunities that offer this freedom and flexibility. Real opportunities to build a business on your terms, at home.

As an Independent Contractor (IC) - youre your own boss and you:

• Have the freedom, flexibility & autonomy to choose when and to whom you provide support services
• Set your own schedule
• Are responsible for providing a distraction free, home office

ICs remotely handle inbound/outbound customer calls during which they assess the callers needs and creatively solve problems providing sound solutions.

Successful ICs have:

• Minimum 1 year phone based, customer support experience
• Computer skills, with the ability to:
  • navigate multiple systems, programs & windows
  • simultaneously document call notes & customer interactions
  • build upon current tech skill set when required
• Strong verbal and written skills, fluent in English The ability to sit for long periods of time
• Patience & empathy
• The commitment to provide services independently with little to no supervision.

Compensation Structure for Independent Contractors:

As a small business owner, providing remote customer support, you will submit invoices and receive payment for completed services. Client opportunities offer varying pay structures, based on productive time spent assisting customers and may offer performance-based pay and/or other incentives. Most programs pay for talk time based on actual seconds.Actual earnings vary.

ICs are self-employed 1099 Independent Contractors. As such, ICare responsible for paying their own taxes and expenses.

Hours:

ICs choose their own schedule by self-scheduling 30-minute blocks of time, during which they commit to handle call volume & provide customer support.

Computer Requirements:

Please review the Liveops basic technology requirements by clickinghere

• Some clients may require additional security measures, technology & equipment beyond basic requirements
• A PC is required. Macs or Chromebooksare not currently supported

How To Become An IC:

1. An ICmust live permanently in & provide services from one of the following states:

• AK, AL,AZ,DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY

2. Complete the application process, including abasic technology requirementscheck

3. Complete the onboarding process including:

• Sign an Independent Contractor Agreement (ICA)
• Pass an identity verification and background check.
  • The backgroundcheck requires a non-refundable$25processing fee paid directly to the background check vendor.
  • View background requirementshere
  • Set up direct deposit for invoicing
  • Login agent account with Okta.

4. Select a client

5. Complete the chosen client specific certification, satisfactorily completing all milestones in a timely fashion

Important Notes:

• Some client opportunities may have additional requirements, including expanded client-specific certification.

• Some client programs may require ICs to provide services above-posted minimum standards to maintain eligibility.

• Successful ICs ensure the programs and clients they seek to support are aligned with their availability and commitments. Be sure to read the client summary carefully before committing to a client program.

• To complete the application successfully, please ensure that you are completing this application in the same location in which you will be operating from, and any use of a VPN or Proxy is turned off.